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- Total Questions: 261
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The sooner your study materials arrive, the sooner real work begins. Actual4dump delivers the ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) package by email within 1 minute of payment — 261 practice questions in PDF, desktop, and online formats, ready immediately.
ServiceNow CIS-CSM日本語 Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Customer Service Management Exam |
| Exam Number: | CIS-CSM |
| Available Languages: | English |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) |
| Passing Score: | Predetermined cut score, approximately 70% |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers) |
| Certificate Validity Period: | 1 year, requires annual maintenance |
| Exam Price: | $315 USD |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Recommended Training: | Customer Service Management Essentials ServiceNow Administration Fundamentals |
| Exam Registration: | Official Exam Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored (OnVUE) or onsite at Pearson VUE test centers |
| Pre Condition: | ServiceNow Certified System Administrator (CSA) certification required; recommended 6–12 months hands-on CSM implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-customer-service-management?id=kb_article_view&sys_kb_id=3593762683fcf6100593bcffeeaad31a |
ServiceNow CIS-CSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CSM Best Practices and Knowledge Management | 10% | - Article quality and search - CSM implementation best practices - Knowledge management functionality |
| Topic 2: CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Platform analytics and reporting tools - Special handling notes, SLAs, and targeted communications - Customer portals and service catalog setup |
| Topic 3: CSM foundational data model | 27% | - Product models - Contracts and entitlements - Business models - Install base management |
| Topic 4: Case management | 17% | - Major issue management - Case actions, tasks, and escalations - CSM workspace usage - Case digests and service definitions - Case state flows and lifecycle |
| Topic 5: CSM configuration | 38% | - Routing and assignment rules - Case types configuration - Supported communication channels - CSM application setup |
ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) Exam: Try It, Then Trust It
The ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) exam contains 60 to complete within 90 minutes. Timed simulation in the Actual4dump Desktop Test Engine teaches that rhythm before exam day does.
Online proctored (OnVUE) or onsite at Pearson VUE test centers Register for the ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) exam through these official channels:
After booking, Actual4dump delivers your practice questions within 1 minute — preparation starts the same day.
Actual4dump issues a full refund if you take the ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The CIS-CSM日本語 exam is a ServiceNow certification exam validating the ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) syllabus shown above. It belongs to these credential paths: ServiceNow Certified System Administrator (CSA). Candidates in 2026 start with Actual4dump's 261 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
The official ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) outline defines 5 domains. The leading three are CSM foundational data model (27%), Case management (17%), and CSM configuration (38%). The full list is in the topics section above, and Actual4dump's 261 practice questions cover each one.
ServiceNow Certified System Administrator (CSA) certification required; recommended 6–12 months hands-on CSM implementation experience Since requirements change over time, confirm the latest on the official ServiceNow exam page before scheduling.
ServiceNow recommends these training resources for the ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) exam:
Follow the training with steady self-testing — the 261 practice questions from Actual4dump help you apply theory and fill any gaps the training leaves.
The ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) exam requires Predetermined cut score, approximately 70% to pass, and registration costs $315 USD. A failed attempt means paying the same fee again — a readiness check with the Actual4dump engines before booking is the cheaper option.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 261 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) Sample Questions:
Deactivate Special Handling Notes Scheduled Job の目的は何ですか?
- A. 毎日午前 0 時に実行され、すべてのアクティブなアラートをチェックし、有効期限に達したアラートのステータスを [期限切れ] に設定します。
- B. システム管理者によってオンデマンドで実行されます。システム管理者は、特定の週次スケジュールを設定し、優先度 1 の重要なスケジュールのみを非アクティブ化するように設定する必要があります。
- C. 毎週実行され、週の終わりまでに特別扱いのメモを削除するには、有効なチェックボックスをオフにする必要があります
- D. 月末に実行され、30 日以上経過したすべての特別処理メモが無効化されます
Correct Answer: A 🗳️
どの役割が外部とみなされますか?
2 つの答えを選択してください
- A. パートナー管理者 (sn_customerservice.partner_admin)
- B. 消費者サポート エージェント (sn_customerservice.consumer_agent)
- C. 顧客管理者 (sn_cuslomerservlce.customet_admin)
- D. カスタマー サービス エージェント (sn_customerservice_agent)
Correct Answer: A,C 🗳️
次の役割のうち、消費者の記録を更新できるのはどれですか? (2つ選んでください。)
- A. カスタマー サービス マネージャー (sn_customerservice_manager)
- B. 顧客 (sn_customerservice.customer)
- C. コンシューマー サポート エージェント {sn_customerservice.consumer_agent)
- D. カスタマー サービス エージェント (sn_customerservice_agent)
Correct Answer: B,C 🗳️
プロアクティブなカスタマー サービス オペレーションの利点は次のとおりです: (2 つ選択してください。)
- A. 最も投票された顧客からの着信電話の削減
- B. 最も投票された平均解決時間 (MTTR) の短縮
- C. 顧客への影響がないため、重大なケースは排除できます
- D. 顧客満足度の向上を保証
- E. 離職率の削減
Correct Answer: A,B 🗳️
ケース リストの [アクション ステータス] 列にある赤いインジケータ ドットは何を意味しますか? (2つ選んでください。)
- A. ケースタスクでブロック
- B. 内部および顧客によってブロックされています
- C. 承認によりブロック
- D. 内部でブロック
Correct Answer: B,D 🗳️
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