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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory.
Which two options does the company have to rapidly meet the new demand?
Choose 2 answers

A) Hire and train new full-time employees
B) Hire temporary workers
C) Subcontract a portion of production capacity
D) Build new production facilities

2. What is one advantage of a periodic review system?

A) Inventory balances are updated after every transaction.
B) Items are handled individually.
C) Less inventory is needed to protect against stockouts.
D) All items are reviewed during the same time interval.

3. How does inventory management differ for manufacturing organizations compared to service organizations?

A) Manufacturing organizations must maintain tangible inventory.
B) Service organizations must maintain work-in-progress types of inventory.
C) Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand.
D) Service organizations are concerned with managing idle time due to material and component shortages.

4. What is the third basic element in the just-in-time (JIT) system if the first element is total quality management (TQM) and the second is JIT manufacturing?

A) Quality circles
B) Capacity utilization
C) Simply organized inventory
D) Respect for people

5. What is the common theme in total quality management (TQM) across all functions in an organization?

A) To ensure profit from product changes
B) To reward people rather than teams
C) To enhance management software
D) To satisfy customer needs

Solutions: