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Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce wants to use the related lists from an account in a custom prompt template. What should the Agentforce Specialist consider when configuring the prompt template?

A) The maximum number of related list merge fields
B) The text encoding (for example, UTF-8, ASCII) option
C) The choice between XML and JSON rendering formats for the list

2. Universal Containers plans to enhance its sales team's productivity using AI. Which specific requirement necessitates the use of Prompt Builder?

A) Creating an estimated Customer Lifetime Value (CLV) with historical purchase data.
B) Predicting the likelihood of customers churning or discontinuing their relationship with the company.
C) Creating a draft newsletter for an upcoming tradeshow.

3. Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. In the score of 1 indicate?

A) The response is the most toxic.
B) The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category.
C) The response is not toxic.

4. Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language. Which action should an Al Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?

A) Create a Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic responses and their respective scores.
B) Create a flow that sends an email to a specified address each time the toxicity score from the response exceeds a predefined threshold.
C) Access the Toxicity Detection log in Setup and export all entries where isToxicityDetected is true.

5. A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features. Which Einstein Generative AI feature should An Agentforce recommend to help the rep get the details they might have missed during a conversation?

A) Call Summary
B) Sales Summary
C) Call Explorer

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