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Avaya 3314 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam |
| Exam Number: | 3314 |
| Real Exam Qty: | 62-65 |
| Related Certifications: | Avaya Aura Experience Portal with POM Implementation and Maintenance |
| Available Languages: | English |
| Exam Price: | $125 USD |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Passing Score: | 66% |
| Exam Format: | Multiple Choice, Scenario-based, Drag-and-Drop |
| Recommended Training: | Avaya Aura Experience Portal Implementation |
| Exam Registration: | Pearson VUE Avaya Learning Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | Recommended: Hands-on experience with Avaya Aura Experience Portal and POM solutions |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 3314 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Initial Configuration | 20% | - POM installation and database setup - ICR configuration and requirements - Prerequisites and installation procedures - EPM and MPP configuration |
| Maintenance and Upgrades | 20% | - Standard reporting capabilities - System updates and upgrade paths - Database administration - Backup and recovery procedures |
| Monitoring and Troubleshooting | 15% | - Troubleshooting AAEP components - POM issue resolution - Monitoring tools and logs - Performance optimization |
| AAEP and POM Architecture | 20% | - Licensing and deployment models - AAEP system components and roles - POM architecture and integration - External systems and interfaces |
| Feature Configuration | 25% | - Voice, email, and SMS integration - User management and security - AAEP core functions and routing - POM campaign setup and agent assignment |
Avaya Aura® Experience Portal with POM Implementation and Maintenance: Frequently Asked Questions
The 3314 exam leads to the Avaya Certified Implementation Specialist (ACIS) certification from Avaya. It is positioned at the Specialist level. The exam validates the knowledge and skills expected of candidates preparing for Avaya Aura® Experience Portal with POM Implementation and Maintenance.
Related certifications include:
- Avaya Aura Experience Portal with POM Implementation and Maintenance
The 3314 exam includes 62-65 questions and allows 90 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for 3314 is 66%, and the official exam fee is $125 USD. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
Recommended: Hands-on experience with Avaya Aura Experience Portal and POM solutions
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored or Onsite at authorized test centers.
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 65 practice questions for 3314.
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The current 3314 outline is organized into 5 top-level domains. The first listed areas include:
- AAEP and POM Architecture (20%)
- Installation and Initial Configuration (20%)
- Maintenance and Upgrades (20%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
When settings up a single server Avaya Aura Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.
Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?
- A. Add the MPP and then enter the speech server IP address in the Network Address (AppSvr) field from the MPP Servers page.
- B. Enter the IP address of the speech server in the Network Address (MRCP) field from the EPM Servers page.
- C. Add the MPP and enter the IP address associated with the network interface on the MPP from the MPP Servers page, which is used to connect to the speech server in the Network Address (MRCP) field.
- D. Use the default entry in the Network Address (AppSvr) field from the EPM Servers page.
Trace item in the Avaya Aura Orchestration Designer application is being used to debug an application in the Tomcat runtime environment.
In which directory is the Trace item log file located in an Avaya Aura Experience Portal (AAEP) runtime environment?
- A. $CATALINA_HOME/webapps/data/log
- B. $CATALINA_HOME/webapps/<app_name>/data/log
- C. <EclipseWorkspace>\data\log
- D. <EclipseWorkspace>\<AppllcationName>\data\log
Which Avaya Aura Experience Portal component interfaces with WebLM server for licensing services
- A. Auxiliary Experience Portal Manager
- B. Primary Experience Portal Manager
- C. Communication Manager
- D. Session Manager
- E. Media Processing Platform
In a geographical redundant configuration for Proactive Outreach Manager (POM), zone A fails and the campaign Is taken over by zone B.
Which licenses are going to be used when running the campaign in the fail-over zone B?
- A. The licenses of zone B
- B. The licenses of zone A
- C. The licenses of both zone A and B are available to all campaigns now running in zone B
- D. A geo redundant license must be installed
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
You ate installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP), in a multiple Experience Portal Manager (EPM) configuration.
On which server must the POM EPMS (POM EPM) plug-in be installed?
- A. The primary EPM server
- B. A Media Processing Platform (MPP) server
- C. The remote application server
- D. An auxiliary EPM server
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