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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC component would be responsible for enforcing a business rule that limits the number of password reset requests a single customer can initiate via IVR within a 24-hour period?

A) The CMS reporting system.
B) The IVR application logic itself, using a counter variable.
C) The agent supervisor through the UAP.
D) The network firewall.

2. When calculating the bandwidth requirements for a remote AICC agent working from home, which factor is most critical beyond the voice codec itself?

A) The time of day the agent works.
B) The overhead of VPN tunneling and the potential for packet loss on the home internet connection.
C) The operating system of the agent's computer.
D) The brand of the agent's headset.

3. In an omni-channel routing strategy, a customer's interaction history from a previous web chat session can be used by the ICD to prioritize their current voice call.

A) True
B) False

4. The Erlang B formula is used specifically for calculating the number of trunk lines required based on offered traffic and a target Grade of Service, not the number of agents.

A) True
B) False

5. In the context of AICC and SIP integration, what is the primary purpose of a Session Border Controller (SBC) in a security-focused design?

A) To increase the audio codec bandwidth for better voice quality.
B) To replace the need for a CTI server by handling call control directly.
C) To provide load balancing exclusively for IVR media servers.
D) To act as a firewall for SIP/VoIP traffic, preventing topology hiding and mitigating SIP-based attacks.

Solutions: