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ITIL Foundation Certification is ideal for IT professionals who are new to ITSM or those who are looking to refresh their knowledge of the framework. It is also suitable for business professionals who work closely with IT teams and want to understand how IT services are managed. ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version) certification provides a solid foundation for further ITIL certifications, such as the ITIL Practitioner or ITIL Expert.

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ITIL Foundation Certification is an essential certification for IT professionals who want to gain a comprehensive understanding of the ITIL framework and its best practices. It provides a solid foundation for advanced ITIL certifications and improves job prospects in the IT service management field. ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version) certification is highly valued by organizations worldwide and demonstrates a commitment to best practices in IT service management.

ITIL ITIL-Foundation Deutsch Exam Syllabus Topics:

SectionObjectives
The Four Dimensions of Service Management- Partners and suppliers
  • 1. External service providers and value networks
    - Value streams and processes
    • 1. End-to-end service delivery workflows
      - Organisations and people
      • 1. Roles, responsibilities, and structure
        - Information and technology
        • 1. Information systems and knowledge management
          ITIL Service Value System (SVS)- Core components of SVS
          • 1. Governance
            • 2. Guiding principles
              • 3. Service value chain
                • 4. Practices
                  • 5. Continual improvement
                    ITIL Practices Overview- General management practices
                    • 1. Relationship management
                      • 2. Information security management
                        • 3. Continual improvement
                          - Technical management practices
                          • 1. Deployment management
                            • 2. Infrastructure and platform management
                              - Service management practices
                              • 1. Incident management
                                • 2. Service desk
                                  • 3. Problem management
                                    Key Concepts of Service Management- Service and value creation
                                    • 1. Value co-creation with stakeholders
                                      • 2. Service definitions (utility and warranty)

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