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The Microsoft MB-910 exam is open to anyone who is interested in gaining knowledge and certification about Dynamics 365. However, it is recommended that individuals have some experience with the product before taking the exam. This will ensure that they are well-equipped to handle the questions and challenges that come with the certification exam.

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Who Should Take the Microsoft MB-910 Exam

Individuals who are considering a career in IT should take this exam. Those who have already entered the IT field may be required to have this certification. Potential employers may also require that an individual has passed the MB-910 exam to be considered for a position within the company and many other organizations. Individuals may apply their knowledge in many ways after passing this exam. They may use the tools to create sophisticated mobile applications or programs. Others may learn how to program services on Azure.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

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Microsoft MB-910 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%)10-15%- Describe segments and leads
  • 1. Describe lead management
  • 2. Describe account and contact management
  • 3. Describe customer segments
- Describe the marketing capabilities
  • 1. Describe email marketing features
  • 2. Describe the core capabilities of Dynamics 365 Marketing
  • 3. Describe event management capabilities
Topic 2: Describe the capabilities of shared features (10-15%)10-15%- Describe the common elements
  • 1. Describe security roles and teams
  • 2. Describe communications and collaboration
  • 3. Describe the user experience
  • 4. Describe the out-of-box entities
- Describe reporting and analytics capabilities
  • 1. Describe reporting in Dynamics 365
  • 2. Describe the intelligence capabilities
Topic 3: Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%)25-30%- Describe the core capabilities of Dynamics 365 Sales
  • 1. Describe the opportunity management workflow
  • 2. Describe the sales automation capabilities
  • 3. Describe the quote-to-cash workflow
- Describe the sales management capabilities
  • 1. Describe territory management
  • 2. Describe forecasting
  • 3. Describe sales analytics
  • 4. Describe lead and opportunity management
Topic 4: Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%)25-30%- Describe the core capabilities of Dynamics 365 Customer Service
  • 1. Describe the omnichannel experience
  • 2. Describe the case management capabilities
  • 3. Describe knowledge management capabilities
- Describe customer service insights
  • 1. Describe AI insights for customer service
  • 2. Describe dashboards and analytics
  • 3. Describe Customer Service Historical analytics
Topic 5: Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%)10-15%- Describe the core capabilities
  • 1. Describe Resource Scheduling Optimization
  • 2. Describe connected Field Service and IoT integration
  • 3. Describe work order management
- Describe the Field Service mobile app
  • 1. Describe the mobile app capabilities

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