The 920-164 exam leads to the NCSS (Nortel Certified Support Specialist) certification from Nortel Networks. It is positioned at the Specialist / Support level. The exam validates the knowledge and skills expected of candidates preparing for Nortel NCSS-Contact Center Manager RIs6.0 I and M.

Related certifications include:

• 920-163 NCSS-Contact Center Manager RIs6.0 Technical Support
• 920-166 NCSS-Contact Center Multimedia RIs6.0

The 920-164 exam includes 57 - 62 questions and allows 90 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.

The passing score for 920-164 is 70% - 75%, and the official exam fee is USD 85.00. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.

None required; basic knowledge of Nortel Contact Center recommended

Eligibility rules can change, so confirm the current requirements on the official exam page before registering.

You can register through the official channels listed below:

• Prometric (historical only)

The available exam delivery method is Computer-based at Prometric testing centers (exam retired Nov 30, 2010).

The official training options include:

• Nortel authorized training (historical)

After reviewing the recommended training, reinforce what you learned with Actual4dump's 57 practice questions for 920-164.

Yes. Actual4dump provides a free PDF demo so you can review the format, question style, and answer quality before placing an order. Your purchase includes 365 days of free updates, and expired products can receive continued update service at a 50% discount.

If you purchase the corresponding 920-164 preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.

Claims are not eligible if the exam was taken within three days of purchase, the product was downloaded without an exam attempt, the order was free or expired, or the candidate name does not match the payer name. If you prefer an exchange instead of a refund, you can receive two free products of equal value while keeping the update service for your original purchase.

Delivery is immediate after checkout. The download is available right away, and the product is also sent to your email within one minute. Contact customer support if it has not arrived within two hours. You may install the product on an unlimited number of computers.

The current 920-164 outline is organized into 5 top-level domains. The first listed areas include:

• System Configuration and Administration (25%)
• Troubleshooting and Fault Resolution (10%)
• System Overview and Architecture (20%)

Review the Exam Topics section above for the complete outline and any nested subtopics.