Exam Name: Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20日本語版)
Certification Provider: Oracle
Corresponding Certification: Oracle Engagement Cloud Service
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Updated: Sep 05, 2026
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- Total Questions: 78
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- Total Questions: 78
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Oracle 1Z0-1064-20日本語 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-1064-20 |
| Available Languages: | English |
| Related Certifications: | Oracle B2B Service 2020 Certified Implementation Specialist |
| Certificate Validity Period: | Oracle certification policies apply; no fixed expiration publicly specified for this credential version |
| Passing Score: | 62% |
| Exam Price: | USD 245 |
| Exam Format: | Multiple Choice, Multiple Answer |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 58 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE testing center or Oracle online proctored exam (where available). |
| Pre Condition: | No mandatory prerequisite exam required. Oracle recommends implementation experience and relevant Oracle CX Service training. |
| Official Syllabus URL: | https://www.oracle.com/education/certification/ |
Oracle 1Z0-1064-20日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuring Initial Setup for Oracle B2B Service | - Enable Oracle B2B Service features
|
| Topic 2: Analytics and Reporting | - Reporting and Dashboard Configuration
|
| Topic 3: Entitlements and Service Levels | - Configure Entitlement Management
|
| Topic 4: Digital Customer Service | - Customer Self-Service Configuration
|
| Topic 5: Knowledge Management | - Knowledge Setup and Administration
|
| Topic 6: Service Request Management | - Configure Service Requests
|
FAQs for Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20日本語版) Candidates
The 1Z0-1064-20日本語 exam leads to the Oracle Engagement Cloud Service certification from Oracle. It is positioned at the Implementation Specialist level. The exam validates the knowledge and skills expected of candidates preparing for Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20日本語版).
Related certifications include:
- Oracle B2B Service 2020 Certified Implementation Specialist
The 1Z0-1064-20日本語 exam includes 58 questions and allows 90 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for 1Z0-1064-20日本語 is 62%, and the official exam fee is USD 245. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
No mandatory prerequisite exam required. Oracle recommends implementation experience and relevant Oracle CX Service training.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
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If you purchase the corresponding 1Z0-1064-20日本語 preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
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The current 1Z0-1064-20日本語 outline is organized into 6 top-level domains. The first listed areas include:
- Knowledge Management
- Analytics and Reporting
- Entitlements and Service Levels
Review the Exam Topics section above for the complete outline and any nested subtopics.
Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20日本語版) Sample Questions:
マイルストーンが警告ステータスに達したときに電子メール通知を送信するようにシステムを構成するには、どの3つの手順が必要ですか？
- A. 警告ステータスのマイルストーンを示す分析レポートを構成します。
- B. 標準カバレッジのマイルストーンの警告しきい値を指定します。
- C. 通知に使用するメールテンプレートを設定します。
- D. マイルストーンオブジェクトに拡張列を追加して、警告しきい値を保持します。
- E. メッセージスレッドに投稿する標準テキストを作成します。
- F. マイルストーンステータスが警告に変わったときに電子メールを送信するようにオブジェクトワークフローアクションを構成します。
ナレッジ記事の可用性を管理するように依頼されました。要件は、エージェント、内部ユーザー、および外部ユーザーがすべて記事にアクセスする方法を持っている必要があるということです。
顧客の要件を満たす3つのオプションはどれですか？
- A. 内部の[マイナレッジ]ページへのアクセスを外部ユーザーに許可して、外部ユーザーが利用できるようにします。
- B. MyKnowledgeを介して従業員とエージェントがそれらを利用できるようにします。
- C. サービスリクエストナレッジパネルの一部として、エージェントが内部で利用できるようにします。
- D. My Digital Customer Service（DCS）を介して外部から顧客が利用できるようにします。
- E. 「ナレッジアナリスト」および「ナレッジマネージャー」の役割を持つユーザーのみが利用できるようにします。
Oracle Engagement Cloudは、どの6種類のエンティティを追加または変更するためのツールを提供しますか？
- A. フィールド
- B. テーマ
- C. アイコン
- D. オブジェクト
- E. オブジェクトワークフロー
- F. レポート
- G. 役割と特権
- H. エクスポート
クライアントは、顧客からの受信メールがサービスリクエストを作成または更新していないことに気づきました。
それを自動化するには、どのステップを実行する必要がありますか？
- A. 受信メッセージフィルターを調整します。
- B. SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSINGを有効にします。
- C. すべての顧客のプロファイルの権限を調整します。
- D. SVC_SR_INBOUND_EMAIL_AUTO_UPDATEを有効にします。
サービスエージェントの1人が、サービスリクエストのリストページに新しい検索フィルターを必要としています。
エージェントはどのようにしてこれを達成できますか？
- A. アプリケーションコンポーザーを使用して新しい検索を作成します。
- B. いくつかのパーソナライズされた検索を作成し、それらを相互に作成します。
- C. 高度な検索機能からフィールドを追加します。
- D. 新しい検索フィルターを追加するための管理者権限をエージェントに付与します。
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