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Oracle 1Z0-1064-20 exam is an ideal certification for professionals who want to advance their career in the field of Oracle B2B Service 2020 implementation. Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20日本語版) certification exam provides a strong foundation for individuals to demonstrate their knowledge and skills in implementing and managing B2B Service software. By obtaining this certification, individuals can gain recognition for their expertise in Oracle B2B Service 2020 implementation and can increase their career prospects. Additionally, this certification can help professionals to enhance their knowledge and skills in the field and to stay up to date with the latest developments in the industry.

Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20

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To prepare for the Oracle 1Z0-1064-20 certification exam, candidates can use various tools and resources offered by Oracle. For instance, Oracle offers a study guide that covers all the relevant topics in the exam. The study guide includes sample questions that help candidates prepare for the actual exam. There are also online training courses and practice exams available on the Oracle website to help candidates prepare thoroughly.

Oracle 1Z0-1064-20 certification exam is designed for professionals who want to demonstrate their skills in implementing the Oracle B2B Service 2020 solution. Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20日本語版) certification exam measures the candidate's ability to install, configure, and deploy the Oracle B2B Service solution in a real-world environment. It is an ideal certification for professionals who work with B2B collaboration and want to validate their skills and knowledge in this area.

Oracle 1Z0-1064-20日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Digital Customer Service- Customer Self-Service Configuration
  • 1. Digital engagement channels
  • 2. Self-service capabilities
  • 3. Customer portals
Topic 2: Service Request Management- Configure Service Requests
  • 1. Configure service catalog
  • 2. Create and manage service requests
  • 3. Manage queues and work areas
  • 4. Set up assignment rules
  • 5. Configure categories and severities
Topic 3: Configuring Initial Setup for Oracle B2B Service- Enable Oracle B2B Service features
  • 1. Configure Functional Setup Manager
  • 2. Configure implementation settings
  • 3. Manage security roles and users
Topic 4: Entitlements and Service Levels- Configure Entitlement Management
  • 1. Milestone management
  • 2. Service level enforcement
  • 3. Coverage and response time setup
  • 4. Action plans
Topic 5: Knowledge Management- Knowledge Setup and Administration
  • 1. Knowledge article lifecycle
  • 2. Knowledge search and visibility
  • 3. Knowledge authoring
  • 4. Knowledge publishing
Topic 6: Analytics and Reporting- Reporting and Dashboard Configuration
  • 1. Configure dashboards
  • 2. Service performance monitoring
  • 3. Create reports

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