Exam Name: Oracle Knowledge Management Cloud 2017 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud
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Instant Download Oracle : 1z1-980 Questions & Answers as PDF & Test Engine
Updated: Sep 13, 2026
No. of Questions: 72 Questions & Answers with Testing Engine
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- Total Questions: 72
- Updated on: Sep 13, 2026
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- Total Questions: 72
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Oracle 1z1-980 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Knowledge Management Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-980 |
| Exam Price: | $245 USD |
| Available Languages: | English |
| Certificate Validity Period: | Typically 18-24 months (Oracle Cloud certification policy; may vary) |
| Related Certifications: | Oracle Service Cloud Oracle CX Cloud Implementation Specialist Oracle Engagement Cloud |
| Real Exam Qty: | 55-60 |
| Exam Format: | Multiple Choice, Scenario-based |
| Passing Score: | 65% |
| Exam Duration: | 120 minutes |
| Recommended Training: | Oracle University Training |
| Exam Registration: | Oracle Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or authorized testing center (onsite) |
| Pre Condition: | Recommended familiarity with Oracle CX Cloud applications and basic knowledge of customer service processes. |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1z1-980 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Optimization insights
|
| Knowledge Management Fundamentals | - Core concepts of Knowledge Management Cloud
|
| Content Management | - Article creation and management
|
| Configuration and Setup | - Initial system configuration
|
| Integration and Administration | - System administration
|
FAQs for Oracle Knowledge Management Cloud 2017 Implementation Essentials Candidates
The 1z1-980 exam leads to the Oracle Knowledge Management Cloud Implementation Specialist certification from Oracle. It is positioned at the Professional level. The exam validates the knowledge and skills expected of candidates preparing for Oracle Knowledge Management Cloud 2017 Implementation Essentials.
Related certifications include:
- Oracle Engagement Cloud
- Oracle Service Cloud
- Oracle CX Cloud Implementation Specialist
The 1z1-980 exam includes 55-60 questions and allows 120 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for 1z1-980 is 65%, and the official exam fee is $245 USD. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
Recommended familiarity with Oracle CX Cloud applications and basic knowledge of customer service processes.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored or authorized testing center (onsite).
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 72 practice questions for 1z1-980.
Yes. Actual4dump provides a free PDF demo so you can review the format, question style, and answer quality before placing an order. Your purchase includes 365 days of free updates, and expired products can receive continued update service at a 50% discount.
If you purchase the corresponding 1z1-980 preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
Claims are not eligible if the exam was taken within three days of purchase, the product was downloaded without an exam attempt, the order was free or expired, or the candidate name does not match the payer name. If you prefer an exchange instead of a refund, you can receive two free products of equal value while keeping the update service for your original purchase.
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The current 1z1-980 outline is organized into 5 top-level domains. The first listed areas include:
- Configuration and Setup
- Integration and Administration
- Content Management
Review the Exam Topics section above for the complete outline and any nested subtopics.
Oracle Knowledge Management Cloud 2017 Implementation Essentials Sample Questions:
You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?
- A. Data exception
- B. Conditional linking
- C. Docked filters
- D. Conditional formatting
Correct Answer: A 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
How can you access the Report Explorer?
- A. Home > Analytics > Report Explorer
- B. Home > Analytics > Report management > Report explorer
- C. Home > Configuration > Report management
- D. Home > Configuration > Report management > Report explorer
- E. Home > Configuration > Report Explorer
Correct Answer: A 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)
- A. It can change views of articles.
- B. It can publish and un-publish articles.
- C. It cannot change product/category of articles.
- D. It cannot delete articles from the Content Type.
- E. It cannot change the owner of articles.
- F. It can request translations of articles.
Correct Answer: A,B,F 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
Which two features can you use to connect output levels in a report? (Choose two.)
- A. variables
- B. dashboards
- C. drill-down links
- D. drill-down filters
- E. grouping
Correct Answer: C,D 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
Which three statements are true about processing options in Web Services? (Choose three.)
- A. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
- B. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
- C. SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
- D. FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
- E. SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
- F. FetchAllNames proprerty of GetProcessingOptions indicates to the server that all NameID Types should include both Name and ID.
Correct Answer: A,E,F 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
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