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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Als was wird der positive Effekt bezeichnet, den Kunden, die einen Service wahrnehmen, auf ihre Geschäftsergebnisse haben können?

A) Der Nutzen eines Dienstes
B) Der wirtschaftliche Wert einer Dienstleistung
C) Die Garantie eines Service
D) Kapitalrendite

2. In welcher Phase des Servicelebenszyklus beschäftigt sich MOST mit der Definition von Richtlinien und Zielen?

A) Servicebetrieb
B) Service Design
C) Serviceübergang
D) Servicestrategie

3. Welche der folgenden Fragen beantwortet die Servicestrategie mit ihrer Anleitung?
1.Wie priorisieren wir Investitionen in einem Portfolio?
2.Welche Dienstleistungen und für wen?
3.Was sind die Muster der Geschäftstätigkeit (PBA)?

A) nur 2
B) 1 nur
C) 3 nur
D) Alle oben genannten

4. Welcher Prozess ist für die Bereitstellung der Rechte zur Nutzung eines IT-Dienstes verantwortlich?

A) Erfüllung anfordern
B) Änderungsmanagement
C) Zugriffsverwaltung
D) Incident Management

5. Welche Rolle würden Sie MOST voraussichtlich bei der Verwaltung der zugrunde liegenden Verträge spielen?

A) Service Catalog Manager
B) IT-Designer / Architekt
C) Prozessmanager
D) Lieferantenmanager

Solutions: