Exam Name: Advanced Field Service Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional
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Instant Download Salesforce : AP-209 Questions & Answers as PDF & Test Engine
Updated: Sep 12, 2026
No. of Questions: 70 Questions & Answers with Testing Engine
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Salesforce AP-209 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Advanced Field Service Accredited Professional |
| Exam Number: | AP-209 |
| Exam Price: | $150 USD |
| Exam Format: | Multiple Choice Multiple Answer, Multiple Choice Single Answer |
| Real Exam Qty: | 46 |
| Related Certifications: | Salesforce Field Service Consultant |
| Passing Score: | 73% |
| Exam Duration: | 75 minutes |
| Available Languages: | English |
| Certificate Validity Period: | No Expiration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online Proctored (via Webassessor / Examity) |
| Pre Condition: | Must be a registered Salesforce Partner with access to the Partner Learning Camp. Passing the Salesforce Field Service Consultant prerequisite certification is strongly recommended. |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-advanced-field-service-ap---AP-209 |
Salesforce AP-209 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Foundation | - Model complex work structures using custom Work Orders - Customize and optimize the Dispatcher Console to maximize operational efficiency - Construct automated Maintenance Plans for recurring service loops |
| Resource Management | - Handle specialized resource types and implement advanced scheduling logic rules - Manage resource availability and Service Territory Management parameters |
| Implementation Strategies and Design | - Manage the full consulting project lifecycle from requirements gathering to deployment - Determine appropriate deployment strategies and license requirements for Field Service solutions |
| Mobile | - Configure deep offline functionality inside the Field Service Mobile app - Implement mobile app customizations, technical extensions, and communication features |
| Assets | - Establish strategic tracking mechanics for customer assets across their entire lifecycles - Design multi-tier Asset Architectures including hierarchical relationships |
Salesforce Advanced Field Service Accredited Professional: Frequently Asked Questions
The AP-209 exam leads to the Accredited Professional certification from Salesforce. It is positioned at the Expert level. The exam validates the knowledge and skills expected of candidates preparing for Salesforce Advanced Field Service Accredited Professional.
Related certifications include:
- Salesforce Field Service Consultant
The AP-209 exam includes 46 questions and allows 75 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for AP-209 is 73%, and the official exam fee is $150 USD. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
Must be a registered Salesforce Partner with access to the Partner Learning Camp. Passing the Salesforce Field Service Consultant prerequisite certification is strongly recommended.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
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If you purchase the corresponding AP-209 preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
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The current AP-209 outline is organized into 5 top-level domains. The first listed areas include:
- Implementation Strategies and Design
- Resource Management
- Mobile
Review the Exam Topics section above for the complete outline and any nested subtopics.
Salesforce Advanced Field Service Accredited Professional Sample Questions:
A customer provides services for a variety of products, and the capability for resources to perform services is often machine-specific. The customer explains that there are about 100 combinations of services and products that a single resource may support, and is concerned about performance.
Which configuration option should a consultant recommend?
- A. Configure skills to represent the services that resources perform. Utilize the 'Extended Match' Work Rule to filter resources by the products that they support
- B. Configure skills for each combination of services and products that a resource may support
- C. Configure an 'Extended Match' Work Rule to represent the services that resources perform. Utilize skills to filter resources by the vendors or products that they support
- D. Utilize an Extended Match Work Rule and custom table with records to represent each combination of services and products that a resource may support
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Universal Containers (UC) outsources all maintenance work to contractors, based on a contract that is renewed on a yearly basis. When a contract is terminated, UC would like to ensure that new maintenance Work Orders will not be scheduled for the terminated contractor.
Which two steps should an admin take to ensure their requirements are met?
- A. Add the 'Excluded Resources' Work Rule to the Scheduling Policies
- B. Deactivate the Service Resource
- C. Delete the Service Resource
- D. Add the 'Active Resources' Work Rule to the Scheduling Policies
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Which consideration should a consultant take when advising a customer on their Field Service Mobile App strategy, in a case where the Service Resources are named contractors who provide their own mobile devices?
- A. Since all Service Resources are named contractors, 'Collect Service Resource Geolocation History' should be disabled
- B. Field Service Mobile App is optimized for a handful of Android and iOS devices. Refer to 'Salesforce Help and Training' for the latest update
- C. Contractor licenses do not include access to the Field Service Mobile App
- D. Set all records to private to ensure customer data confidentiality
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What should a consultant recommend to a customer who wants to equip their field techs with access to helpful information while in the field?
- A. Knowledge on Cases
- B. Knowledge on Work Orders
- C. Custom Links on Work Orders
- D. Attachments on Cases
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Universal Containers broadly has two sets of service resources: Internal employees and contractors. They have the following requirements while assigning the Service Appointments to them:
1. Contractors will be working on maintenance work, but internal employees can also handle work if the contractor is unavailable. 2. Contractors to cover only a 40-mile radius around its office.
Which recommendation should a consultant make to meet their requirements?
- A. Configure a Service Objective applied only for contractors to limit their maximum travel and another Service Objective that will attempt to prefer contractor resources
- B. Configure a Work Rule applied only for contractors to limit their maximum travel and a new Service Objective that will attempt to prefer contractor resources
- C. Configure a Service Objective applied only for contractors to limit their maximum travel and a new Work Rule that will attempt to prefer contractor resources
- D. Configure a Work Rule applied only for contractors to limit their maximum travel and another Work Rule that will attempt to prefer contractor resources
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