Exam Name: Salesforce Loyalty Management Accredited Professional Exam
Certification Provider: Salesforce
Corresponding Certification: Loyalty Management
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Updated: Sep 11, 2026
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Salesforce Salesforce-Loyalty-Management Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Loyalty Management Accredited Professional Exam |
| Exam Number: | Salesforce-Loyalty-Management |
| Passing Score: | 70 |
| Certificate Validity Period: | 24 months |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | Salesforce Loyalty Management Accredited Professional |
| Exam Price: | $150 USD |
| Exam Format: | Multiple Select, Multiple Choice |
| Real Exam Qty: | 60 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or Onsite at a testing center |
| Pre Condition: | Candidates should have experience with Salesforce administration and implementation of Loyalty solutions. |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Loyalty-Management-Accredited-Professional-Exam-Guide |
Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Currencies & Points | 20% | - Configure Qualifying and Non-Qualifying currencies - Define Rules for earning and redeeming points - Manage expiration policies for points |
| Topic 2: Loyalty Program Design & Setup | 25% | - Understand the business requirements and configure the Loyalty Program - Configure program types (B2B, B2C, B2B2C) - Define and configure Loyalty Tiers |
| Topic 3: Promotions & Rewards | 25% | - Understand Voucher Management - Configure Loyalty Promotions - Define rewards and benefit catalogs |
| Topic 4: Member Management | 15% | - Understand the Member Enrollment Process - Manage Member Statuses and Data Privacy - Configure Member Types and Member Accounts |
| Topic 5: Integration & Data Model | 15% | - Integrate with Salesforce CDP (Customer Data Platform) - Understand the Loyalty Management Data Model - Use APIs for Loyalty Management |
FAQs for Salesforce Loyalty Management Accredited Professional Candidates
The Salesforce-Loyalty-Management exam leads to the Loyalty Management certification from Salesforce. It is positioned at the Accredited Professional level. The exam validates the knowledge and skills expected of candidates preparing for Salesforce Loyalty Management Accredited Professional.
Related certifications include:
- Salesforce Loyalty Management Accredited Professional
The Salesforce-Loyalty-Management exam includes 60 questions and allows 90 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for Salesforce-Loyalty-Management is 70, and the official exam fee is $150 USD. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
Candidates should have experience with Salesforce administration and implementation of Loyalty solutions.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
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The current Salesforce-Loyalty-Management outline is organized into 5 top-level domains. The first listed areas include:
- Integration & Data Model (15%)
- Currencies & Points (20%)
- Promotions & Rewards (25%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
Salesforce Loyalty Management Accredited Professional Sample Questions:
A retailer of sports clothing and accessories is currently looking to roll outa Loyalty Program for its customers and sets up a Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.
What are the three necessary attributes that need to bedefined when setting up tier groups?
- A. Qualifying period
- B. Tier Model
- C. Non-Qualifying Period
- D. Fixed Tier Model
- E. Tier Period
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Ursa Major Solar has recently rolled out its Loyalty Program. The customer supportagents need access to Loyalty Program Member ' s information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?
- A. Setup the Member Summary Embedded Dashboard
- B. Setup the Member Preferences Embedded Dashboard
- C. Setup the Member NPS Dashboard
- D. Setup the Loyalty Program as Primary
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A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after avoucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary dataattributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?
- A.
- B.
- C.
- D.
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A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.
Which twotypes of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company ' s Loyalty Program objectives?
- A. Non-Qualifying Points and Activity Points
- B. Fixed Model and Activity Model
- C. Fixed Model and Qualifying Points
- D. Non-Qualifying Points and Qualifying Points
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The Member Services team wants to view the informationof a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?
- A. Add the 'View Member Profile' component on the Contact record
- B. Embed the 'Member Summary Embedded Dashboard on the Contact record
- C. Add the 'Transaction Journals' related list to the Contact record
- D. Embed the Member Service Manager Home Dashboard on the Contact record
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
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