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ServiceNow CIS-ITSM日本語 Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple Select (multiple answers), Scenario-based questions, Multiple Choice (single answer) |
| Exam Price: | $450 USD |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Related Certifications: | ServiceNow Certified System Administrator Certified Implementation Specialist - Data Foundations (CMDB & CSDM) Certified Implementation Specialist - IT Operations Management |
| Exam Duration: | 90 minutes |
| Passing Score: | Approx 70% (scaled scoring, may vary slightly) |
| Recommended Training: | CIS-ITSM Official Blueprint & Study Guide ServiceNow ITSM Implementation Training |
| Exam Registration: | ServiceNow Learning Portal Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560 |
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integrations & Advanced Features | 10% | - Service Operations Workspace configuration - Integration between ITSM applications - Service Portfolio Management - Platform features: Workflows, Notifications, Reporting |
| Incident Management | 30% | - Integration with CMDB and other ITSM modules - Incident lifecycle and process flow - Configuration of incident properties, fields, and states - Assignment rules, escalation, and notifications |
| Request Fulfillment & Service Catalog | 15% | - Catalog variables, order guides, and workflows - Service catalog design, items, and categories - Service level agreements for requests - Request lifecycle, approval, and fulfillment processes |
| Change Management | 20% | - Change models, approval workflows, and policies - Change success measurement and reporting - Change types: Standard, Normal, Emergency - Change scheduling, risk assessment, and implementation |
| Configuration Management Database (CMDB) | 5% | - CMDB data model, classes, and relationships - CMDB integration with ITSM processes - CI identification, reconciliation, and normalization |
| Problem Management | 20% | - Root cause analysis and documentation - Known error and workaround management - Problem resolution and closure processes - Problem lifecycle, identification, and investigation |
ServiceNow CIS-ITSM日本語 Exam Questions Answered
The CIS-ITSM日本語 exam leads to the Certified Implementation Specialist - IT Service Management certification from ServiceNow. It is positioned at the Specialist level. The exam validates the knowledge and skills expected of candidates preparing for ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版).
Related certifications include:
- Certified Implementation Specialist - Data Foundations (CMDB & CSDM)
- ServiceNow Certified System Administrator
- Certified Implementation Specialist - IT Operations Management
The CIS-ITSM日本語 exam includes 60 questions and allows 90 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for CIS-ITSM日本語 is Approx 70% (scaled scoring, may vary slightly), and the official exam fee is $450 USD. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers.
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 200 practice questions for CIS-ITSM日本語.
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The current CIS-ITSM日本語 outline is organized into 6 top-level domains. The first listed areas include:
- Integrations & Advanced Features (10%)
- Change Management (20%)
- Request Fulfillment & Service Catalog (15%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) Sample Questions:
Question 1
顧客は、クリティカルな構成アイテム(CI)を含むクラウドインフラストラクチャの変更はすべてレビュー段階を経ることを要求しています。顧客はベースラインとなるクラウドインフラストラクチャの基本モデルを複製しました。
この要件を満たすために、他にどのような設定が必要ですか?
A. モデルレコードにレビュー状態を追加する
B. CIレコードフォームに「重要CI」フィールドを追加する
C. 変更要求フォームにクリティカルCIフィールドを追加する
D. デフォルトのクラウドインフラストラクチャフローを変更する
E. 重要なCIのレビュー状態を追加する
Question 2
構成管理データベースCIassesの階層全体とテーブル定義を調べるには、どれを使用すればよいでしょうか?
A. アプリケーションメニュー
B. レポート
C. CI CIass マネージャー
D. 依存関係ビュー
Question 3
新任の問題管理担当者は、問題管理活動を監視するためのレポートを作成する方法を知りたいと考えています。
新しいレポートを作成する前に、彼らに何をしてもらうことをお勧めしますか?
A. sn_report_creatorロールのリクエストを送信してください
B. パフォーマンス分析の基礎コースを受講する
C. データ収集ジョブを有効にする
D. [レポート] > [表示/実行] > [すべて] に移動し、[問題レポート] を検索します。
E. サービスカタログから新規レポート依頼を送信する
Question 4
インシデントの解決を支援するために担当者が利用できるツールは何ですか?
2つの回答を選択してください
A. CI クラス マネージャー
B. インシデント概要ダッシュボード
C. エンタープライズ CMDB ダッシュボード
D. 類似の事件からの解決策
E. 既知のエラー
Question 5
ITSM 実装の主要な関係者は、すべてのタスク レコードに SLA を設定したいと考えています。
問題レコードの SLA に関してどのようなアドバイスがありますか?
A. どんなに時間がかかってもエラーを永久に修正することが主な目的であるため、SLA は問題管理に逆効果です。
B. サポート スペシャリストは根本原因を迅速に特定する必要があるため、SLA は問題管理に不可欠です。
C. 問題管理のための ITIL フレームワークで SLA が推奨されています
D. SLA は問題管理に利用できますが、カスタム コードが必要です
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: D,E | Question 5 Answer: A |
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