Exam Name: Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Sep 12, 2026
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- Total Questions: 69
- Updated on: Sep 12, 2026
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Avaya 3102 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam |
| Exam Number: | 3102 / 3102.1 |
| Exam Format: | Multiple Answer, Single Answer, Multiple Choice |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Aura Core Implementation Avaya Aura Communication Solutions |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60-69 |
| Exam Price: | USD $125 - $150 (region-dependent) |
| Available Languages: | English |
| Passing Score: | Not publicly disclosed (approx. 68-70% per industry sources) |
| Recommended Training: | Official Exam Guide Avaya Aura Session & System Manager Implementation Course |
| Exam Registration: | Prometric Registration Avaya Learning Center |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at authorized testing centers (Prometric / Avaya Learning) |
| Pre Condition: | Recommended: Basic knowledge of Avaya Aura architecture, SIP protocol, Linux administration; no mandatory prerequisite exam |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100168166 |
Avaya 3102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Manager Installation & Configuration | 25% | - Deployment and setup of System Manager - Backup and restore procedures - Software upgrades and patches - User and role management |
| Security, Monitoring & Troubleshooting | 25% | - Performance tuning and diagnostics - Alarms, logs, and service monitoring - Troubleshooting connectivity and call issues - Security configuration and access control |
| Session Manager Implementation & Administration | 30% | - Synchronization with Communication Manager - SIP routing and domain configuration - Installation and cluster configuration - Branch Session Manager setup |
| Adaptations & Integration | 20% | - Protocol interworking - Integration with Avaya Aura components - Creation and modification of SIP Adaptations |
FAQs for Avaya Aura Session Manager and System Manager Implementation and Maintenance Candidates
The 3102 exam leads to the Avaya Aura® Session Manager and System Manager Implementation and Maintenance certification from Avaya. It is positioned at the Professional level. The exam validates the knowledge and skills expected of candidates preparing for Avaya Aura Session Manager and System Manager Implementation and Maintenance.
Related certifications include:
- Avaya Aura Communication Solutions
- Avaya Aura Core Implementation
The 3102 exam includes 60-69 questions and allows 90 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for 3102 is Not publicly disclosed (approx. 68-70% per industry sources), and the official exam fee is USD $125 - $150 (region-dependent). Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
Recommended: Basic knowledge of Avaya Aura architecture, SIP protocol, Linux administration; no mandatory prerequisite exam
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored or onsite at authorized testing centers (Prometric / Avaya Learning).
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 69 practice questions for 3102.
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The current 3102 outline is organized into 4 top-level domains. The first listed areas include:
- Security, Monitoring & Troubleshooting (25%)
- Adaptations & Integration (20%)
- Session Manager Implementation & Administration (30%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
Avaya Aura Session Manager and System Manager Implementation and Maintenance Sample Questions:
Users between four customer sites are reporting frequent problems placing and receiving calls. In trying to identify the issue, you check the Bandwidth Usage between Session Manager Locations and get an error message, "Unable to access status information for SM1 - cannot connect to server, internal error".
Which item is most likely the cause of this error?
- A. The System Manager cannot communicate with the Session Manager because of a network issue.
- B. There is limited bandwidth between the locations.
- C. The Session Manager is processing high volume of calls and is causing inter-SM server connectivity problems.
- D. The Session Manager Service State was set to deny new service.
Review the error message in the installation log shown in the exhibit.
What is the probable cause for initDRs to fail and how can it be fixed?
- A. There is a non-bidirectional FQDN resolution between Session Manager and System
Manager.
Verify the enrollment password used to initialize trust management has not expired - B. There is a non-bidirectional FQDN resolution between Session Manager and System
Manager.
Verify that either the System Manager or the Session Manager has updated DNS records or the hostnames have been added to the /etc/hosts file on the Session Manager and the System Manager. - C. There is a JMX connection error.
Verify that either the System Manager or the Session Manager has updated DNS records,
or the hostnames have been added to the /etc/hosts file on the Session Manager and the
System Manager. - D. There is a JMX connection error.
Verify the enrollment password used to initialize trust management has not expired.
Session Manager (SM) has been successfully installed. You have configured the Session Manager instance and it has passed all tests. However, when you attempt to test a call, it fails and you receive a 503 service Unavailable - System Busy response.
What is a cause for the call to fail and how can it be fixed?
- A. The Session manager is not accepting new requests. Verify the system Administrative Service state is set to Accept New Service.
- B. The SIP user attempting to make the call has not registered properly with the Session manager. Verify the communication profile of the user has Session Manager Profile defined.
- C. The Session Manager is not accepting new requests. Verify the System Administration Management State is set to Accept New Service.
- D. There is a non-bidirectional FQDN resolution between SM and System Manager (SMGR). Verify that either the SMGR or the SM has updated DNS records or the hostnames are added to the /etc/host file on the SM and the SMGR.
- E. The Security Module service is not running. Verify the status of the Security Module and reset it.
While performing routine maintenance a technician has had to re-install System Platform.
Which statement describes what must be done next?
- A. The Dom-0 must be installed, followed that order) by the utilities domain and then the SMGR Template (in that order).
- B. The utilities domain must be installed, followed by the SMGR Template (In that order),
- C. The SMGR Template must be installed.
- D. The SMGR Template must be installed, followed by the utilities domain (in that order),
The System Manager administrator must consider the implications of restoring System Manager Data.
Which two restore-from-backup statements are true? (Choose two.)
- A. The restore operation will be scheduled for a time when the network is not busy.
- B. The restore operation will terminate all SIP sessions, and no SIP services will be available until the operation completes.
- C. The restore operation will take a varying amount of time depending on the amount of data.
- D. The restore operation will over-write all System Manager data held in the repository.
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