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Avaya 3301 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Centre Maintenance & Troubleshooting Exam |
| Exam Number: | 3301 |
| Exam Format: | Scenario-based, Multiple Choice, Multiple Response |
| Real Exam Qty: | 54–60 |
| Passing Score: | 70% / Not officially disclosed |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Aura Contact Center Administration Avaya Aura Contact Center Implementation |
| Exam Price: | USD 125 |
| Recommended Training: | Avaya Aura Contact Center Maintenance & Troubleshooting Official Training |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience with Avaya Aura Contact Center |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100142082 |
Avaya 3301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting Core Components | 30% | - Communication Manager - Contact Center Manager Server (CCMS) - Contact Center applications and services - Messaging and reporting services |
| Topic 2: Maintenance Procedures | 20% | - Software updates and patches - Backup and restore operations - Routine system maintenance |
| Topic 3: High Availability & Business Continuity | 20% | - Disaster recovery procedures - Redundancy and failover mechanisms |
| Topic 4: Avaya Aura Contact Center Architecture | 15% | - Core components overview - System integration and dependencies |
| Topic 5: Troubleshooting Tools & Methodology | 15% | - Systematic troubleshooting approach - Diagnostic tools and log analysis |
FAQs for Avaya Aura Contact Centre Maintenance & Troubleshooting Candidates
The 3301 exam leads to the ACSS - Avaya Aura Contact Center certification from Avaya. It is positioned at the Specialist level. The exam validates the knowledge and skills expected of candidates preparing for Avaya Aura Contact Centre Maintenance & Troubleshooting.
Related certifications include:
- Avaya Aura Contact Center Implementation
- Avaya Aura Contact Center Administration
The 3301 exam includes 54–60 questions and allows 90 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for 3301 is 70% / Not officially disclosed, and the official exam fee is USD 125. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
No mandatory prerequisites; recommended hands-on experience with Avaya Aura Contact Center
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored or at authorized Pearson VUE test centers.
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 54 practice questions for 3301.
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If you purchase the corresponding 3301 preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
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The current 3301 outline is organized into 5 top-level domains. The first listed areas include:
- Avaya Aura Contact Center Architecture (15%)
- Troubleshooting Tools & Methodology (15%)
- High Availability & Business Continuity (20%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
Avaya Aura Contact Centre Maintenance & Troubleshooting Sample Questions:
Question 1
While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?
A. D:\Avaya\Logs\CCMS\CCMS_TFE_1.log
B. D:\Avaya\Logs\CCMS\TFE 1.log
C. D:\Avaya\l_ogs\CCMS_TFF 1.log
D. D:\Avaya\Logs\CCMS_TFE_5.log
Question 2
Where are current SIP messages logged by Contact Center Manager Server?
A. D:\Avaya\Logs\CCMS\SGM\SipMessages0
B. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0
C. C:\Avaya\logs\CCMS\SipMessages0
D. F:\Traces\Avaya\Logs\CCMS\SGM\SipMessagesO
Question 3
A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site's network administrator's network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.
What is the overall cause of this problem and how should you correct it?
A. A CCMA server that is part of a workgroup cannot be joined to a domain after installation. You must reinstall the CCMA software while the server is joined to the domain.
B. Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account credentials. You must recreate the IUSR_SWC account as a domain account with local administrator privileges, and configure all CCMA services to run with the credentials of the dom. IUSR_SWC account.
C. Domain group policies have removed the local IUSR_SWC account from the local Administrators group. You must add the local IUSR_SWC account to the local Administrators group.
D. Domain group policies are preventing the local IUSR_SWC account from accessing files and directories required by CCMA. You must grant the appropriate permissions for those files and directories to the local IUSR_SWC account.
Question 4
Which two options are available (or controlling the generation of licensing alarms by a standalone Avaya Media Server (Avaya MS) (Choose two.)
A. Licenses Exhausted
B. Real Time Usage Active License Percentage
C. Windows Event Viewer\Windows Logs\Applications and Services
D. Usage above threshold
E. Avaya MS Nodal Licensing alarms are disabled by default.
Question 5
You are configuring .111 ODBC data source for use with the Database Integration Wizard (DIW) on M Contact Center Manager Server (CCMS). You have installed l he ODBC driver for the database and created a Data Source Name (DSN) for the database using the ODBC Data Source Administrate on the CCMS server. You have tested connectivity using the ODBC Data Source Administrator and are able successfully connect using the database login ID and password. However, you cannot see the database within the Database integration Wrzard.
What is one potential cause of this problem?
A. You created the ODBC DSN using the 64-bit version of the ODBC Data Source Administrator. Database Integration Wizard can only function correctly with DSNs created with the 32-bit version ODBC Data Source Administrator.
B. You installed the 64-bit version of the ODBC driver. The Database Integration Wizard can only function correctly with 32-bit ODBC drivers.
C. You created the ODBC DSN using the 32-bit version of the ODBC Data Source Administrator. The Database Integration Wizard can only function correctly with DSNs created with the 64-bit version of the ODBC Data Source Administrator.
D. You installed the 32-bit version of the ODBC driver. The Database Integration Wizard can only function correctly with 64-bit ODBC: drivers.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: A,D | Question 5 Answer: B |
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