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Online Test Engine
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- Supports Windows / Mac / Android / iOS, etc.
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- Total Questions: 649
- Updated on: Oct 09, 2026
- Price: $69.98
Desktop Test Engine
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- Total Questions: 649
- Updated on: Oct 09, 2026
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PDF Practice Q&A's
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- Total Questions: 649
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Buy one format or bundle all three — the Cisco Certified Support Technician (CCST) IT Support package from Actual4dump covers PDF, Windows desktop engine, and online engine, with real discounts when you combine versions. Every format carries the same 100-140 questions.
Cisco 100-140 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | CCST IT Support |
| Exam Number: | 100-140 |
| Available Languages: | Arabic, Chinese (Simplified), French, Portuguese (Brazil), Japanese, English, Spanish |
| Passing Score: | 825 out of 1000 |
| Real Exam Qty: | 40-50 |
| Exam Format: | Multiple Select, Scenario-based, Multiple Choice, Drag and Drop |
| Certificate Validity Period: | 3 years |
| Exam Price: | USD 125 |
| Related Certifications: | CCNA Cisco Certified Support Technician (CCST) Networking |
| Exam Duration: | 50 minutes |
| Recommended Training: | Cisco Networking Academy Cisco CCST IT Support Official Cert Guide |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/ccst-it-support.html |
Cisco 100-140 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Hardware Issues | 17% | - Device information: hardware specs, OS details, network identifiers - Ports, cables, components: identification, installation, upgrades - Safety procedures: ESD, electrical safety, fire prevention - Troubleshooting hardware faults, drivers and firmware updates |
| Topic 2: Operating System and Application Issues | 17% | - Windows, macOS, mobile OS: settings, updates, permissions, backup - Application installation, updates, patches, and compatibility - Virtualization and cloud basics: concepts, providers, virtual machines - Browser and collaboration tools: configuration, troubleshooting |
| Topic 3: IT Support Job Tasks and Responsibilities | 17% | - Problem-solving process: define, collect info, analyze, implement, document - Documentation: problem description, troubleshooting steps, results recording - Help desk concepts: queue management, time management, ticketing systems, SLA, KPIs |
| Topic 4: Connectivity and Resource Access Issues | 17% | - Network configuration: IP settings, DNS, gateway, Wi-Fi - Shared resources: printers, folders, permissions, mapped drives - Connectivity troubleshooting: errors, latency, access denied - Email and client access: protocols, authentication, encryption |
| Topic 5: Common Threats and Preventions | 16% | - Protection: passwords, scans, updates, user awareness - Security threats: phishing, malware, spam, social engineering - Incident response: identify, investigate, escalate |
| Topic 6: Job Tools | 16% | - Remote access software: use and security - Knowledge bases, search, and documentation tools - System tools: Task Manager, System Information, Event Viewer, Activity Monitor |
The Cisco Certified Support Technician (CCST) IT Support FAQ — Read This Before Registering
Yes — the vendor's recommended training:
Training classes demand schedules; practice questions demand only spare minutes. After any course, the 100-140 questions from Actual4dump measure how much of it will survive exam day.
The Cisco Certified Support Technician (CCST) IT Support blueprint has 6 domains, led by Common Threats and Preventions (16%), IT Support Job Tasks and Responsibilities (17%), Connectivity and Resource Access Issues (17%). Think of the weightings as the vendor's hint about where points concentrate — plan your hours accordingly. The complete outline above lists every subtopic.
Registration happens through the vendor's official channels:
The exam is delivered Online proctored or in-person at Pearson VUE test centers — choose the arrangement that works for you when you book.
Passing the 100-140 exam earns you the Cisco Certified Support Technician (CCST) IT Support certification at the Entry-Level level — Cisco's official verification of your skills. It's considered important because it's genuinely difficult, which is exactly why it carries weight with employers. Related credentials include Cisco Certified Support Technician (CCST) Networking, CCNA.
40-50 questions in 50 minutes. That combination rewards candidates who've trained their pace, not just their memory — so before the real thing, run full timed sessions in the Actual4dump engine, practice flagging hard questions instead of fighting them, and learn what your sustainable per-question rhythm feels like.
Delivery is instant: successful payment triggers an automatic email with your product, arriving in about a minute — install on unlimited computers, and if 2 hours pass with nothing, our 24/7/365 customer service will fix it fast. The guarantee: take the corresponding 100-140 exam within 60 days of purchase, and if you fail, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a 100% refund processed within 7 days. Exclusions: exams within 3 days of purchase, name mismatches between candidate and payer, and free or expired products. Prefer a swap? Take two equal-value exam products free, updates intact.
No formal prerequisites; open to all candidates Before paying any registration fee, verify the current criteria on the official exam page — official 100-140 exam page — since vendors do revise their rules.
The official fee is USD 125, with 825 out of 1000 required to pass. Both numbers matter more together: the fee is per attempt, so every retake costs the full amount again. Drilling the 649 practice questions from Actual4dump until you're comfortably past the mark is the fiscally sound approach.
Yes — the free demo gives you several real questions and answers from the set, so you can see whether it interests you and helps you before spending anything. Once you buy, updates are free for 365 days — new versions are mailed to you automatically — and an expired update period renews at 50% off.
Cisco Certified Support Technician (CCST) IT Support Sample Questions:
A technician is troubleshooting a workstation that appears to power on (LEDs light up, fans spin) but shows no display on the monitor.
Which component should the technician check first?
- A. The monitor's power connection
- B. The RAM modules
- C. The video cable connection
- D. The workstation's motherboard
Correct Answer: C 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
An employee attempted to install software from an unknown source and now reports unusual system behavior.
What is the first action they should take to secure their system?
- A. Disconnect the device from the network immediately
- B. Install another software from a different untrusted source to counteract the first
- C. Continue using the system but avoid opening sensitive files
- D. Delete the recently installed software via the control panel
Correct Answer: A 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
How should a technician address biases that may arise from AI-generated solutions in troubleshooting?
- A. Regularly review and assess AI decisions for potential biases and errors
- B. Accept all AI recommendations as they are based on large data sets
- C. Adjust AI parameters frequently to ensure diverse perspectives
- D. Disregard any biases as AI is inherently objective
Correct Answer: A 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
What is phishing?
- A. Exploiting a vulnerability in software
- B. Infecting a system with a virus
- C. Redirecting internet traffic to malicious sites
- D. Sending deceptive emails to obtain sensitive information
Correct Answer: D 🗳️
A client is concerned about the consistency of service they receive under the current SLA. They suggest modifications to the agreement.
What type of SLA adjustment would be most beneficial to ensure consistent quality and client satisfaction?
- A. Reduce the number of services covered under the SLA to focus on quality
- B. Include a clause that allows for flexible service terms based on seasonal demands
- C. Introduce tiered service levels based on client size and need
- D. Incorporate more frequent service reviews into the SLA
Correct Answer: C 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
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