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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?

A) Unify platforms and centralize support operations to save customers time and reduce business
B) As a user, I want to see trending support resources upon the first login to customer support so I
C) How might we save our existing customers time by preemptively serving the info they need to

2. A strategy designer is working on a project with budget constraints. Many of the variables and decisions are unclear in the early stages of design What should be their approach in terms of bringing skills and talent?

A) Bring in team members with strong problem solving skills.
B) Staff heavily from the development phase until the go to market phase.
C) Define additional leads for each functional area.

3. Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?

A) Roadmapping
B) Concepting
C) Prototyping

4. At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product.
How should the design team present this information knowing they would challenge a stakeholder's hypothesis?

A) In a 'How Might We" statement to encourage new ideas
B) In a walking deck with video clips from research sessions
C) In an insights workshop with plenty of time for group discussion

5. Cloud Kicks' product team is focused on a new business casual clothing line that they think will account for over half of the company's revenue in the future.
Which trend should influence desirability the most?

A) Digital product passports' to help prevent counterfeiting
B) Hybrid work emphasizing the need for color and comfort
C) Supply chain issues that delay product availability

Solutions: