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Everyone studies differently, which is why Actual4dump offers the ITILFND exam preparation material in three formats: a printable PDF, a desktop test engine, and an online test engine. Whichever you pick, you work through the same 325 practice questions covering the EXIN ITIL - Foundation syllabus.

EXIN ITILFND Exam Overview:

Certification Vendor:EXIN
Exam Name:ITIL Foundation (ITIL 4) Exam
Exam Number:ITILFND
Passing Score:65% (26/40)
Related Certifications:ITIL Expert
ITIL Master
ITIL 4 Managing Professional
ITIL 4 Strategic Leader
Exam Duration:60 (75-90 for non-native speakers)
Exam Format:Single-best answer, Closed-book, Multiple Choice
Real Exam Qty:40
Available Languages:Russian, French, Portuguese, Japanese, Polish, Chinese, English, German, Spanish, Dutch, Arabic
Exam Price:USD 180–385 (varies by region/reseller)
Certificate Validity Period:Lifetime (no expiration)
Recommended Training:EXIN Official Training Providers
ITIL 4 Official Publication
Exam Registration:Pearson VUE Test Centers
EXIN Official Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored (EXIN Anywhere), Computer-based testing at authorized centers, Paper-based testing
Pre Condition:No formal prerequisites; open to all candidates
Official Syllabus URL:https://www.exin.com/itil-foundation/

EXIN ITILFND Exam Syllabus Topics:

SectionWeightObjectives
Key ITIL Practices33%- Service management practices
  • 1. Incident management
    • 2. Service level management
      • 3. Problem management
        • 4. Service request management
          • 5. Change enablement
            - General management practices
            • 1. Information security management
              • 2. Continual improvement
                • 3. Supplier management
                  • 4. Relationship management
                    ITIL Guiding Principles15%- Progress iteratively with feedback
                    - Start where you are
                    - Think and work holistically
                    - Collaborate and promote visibility
                    - Keep it simple and practical
                    - Optimize and automate
                    - Focus on value
                    Key Concepts of Service Management15%- Service relationships, service offerings and products
                    - Stakeholders and value co-creation
                    - Value, outcomes, costs and risks
                    Four Dimensions of Service Management17%- Partners and suppliers
                    - Value streams and processes
                    - Information and technology
                    - Organizations and people
                    ITIL Service Value System20%- Overview and purpose
                    - Service value chain
                    - Continual improvement
                    - Governance

                    Your ITILFND Exam Questions, Answered

                    The EXIN ITIL - Foundation exam (code: ITILFND) is the official EXIN exam that leads to the ITIL Foundation certification. It sits at the Foundation / Entry Level level of the EXIN certification track. It is also connected with related credentials such as ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL Expert, ITIL Master. Passing it proves to employers that your skills have been validated by EXIN itself, which is why the ITILFND credential keeps showing up in job postings.

                    The EXIN ITIL - Foundation exam gives you 60 (75-90 for non-native speakers) to work through 40. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the Actual4dump test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.

                    The passing score for the EXIN ITIL - Foundation exam is 65% (26/40), and the official registration fee is USD 180–385 (varies by region/reseller). Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with Actual4dump practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above 65% (26/40).

                    According to EXIN, the following applies: No formal prerequisites; open to all candidates. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://www.exin.com/itil-foundation/ before you register.

                    You can book your EXIN ITIL - Foundation exam through the official channels below:

                    Depending on availability in your region, the exam is delivered as Online proctored (EXIN Anywhere), Computer-based testing at authorized centers, Paper-based testing.

                    EXIN lists the following training options for EXIN ITIL - Foundation candidates:

                    Official courses build a solid foundation, and pairing them with the 325 practice questions from Actual4dump shows you how ready you really are before you spend money on the exam itself.

                    Yes. Actual4dump offers a free ITILFND PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your EXIN ITIL - Foundation material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

                    If you take the corresponding ITILFND exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

                    The official EXIN ITIL - Foundation syllabus is organized into 5 main domains. The first three are ITIL Guiding Principles (15%), ITIL Service Value System (20%), and Key Concepts of Service Management (15%). For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

                    EXIN ITIL - Foundation Sample Questions:

                    Which of the following are types of service defined in ITIL?
                    1 . Enabling
                    2 . Core
                    3 . Enhancing
                    4 . Computer

                    • A. 1, 2 and 3 only
                    • B. 1, 3 and 4 only
                    • C. 2, 3 and 4 only
                    • D. 1, 2 and 4 only
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Which of the following should be done when closing an incident?
                    1 . Check the incident categorization and correct it if necessary
                    2 . Check that the user is satisfied with the outcome

                    • A. 2 only
                    • B. 1 only
                    • C. Neither of the above
                    • D. Both of the above
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

                    What is the BEST description of the CSI register?

                    • A. It is a record of proposed improvement opportunities and the benefits that will be achieved
                    • B. It is a record of all authorised changes and their planned implementation dates
                    • C. It is a record of completed improvements and the relevant customer satisfaction metric
                    • D. It is a record of new services to be approved by a customer, including proposed implementation dates
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Which of the following should be considered when designing measurement systems, methods and metrics?
                    1 . The services
                    2 . The architectures
                    3 . The configuration items
                    4. The processes

                    • A. All of the above
                    • B. 2 and 3 only
                    • C. 1 and 3 only
                    • D. 2 and 4 only
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Which is the BEST definition of a supplier?

                    • A. It is a third party responsible for supplying goods or services that are required to deliver IT services
                    • B. It is a third party with responsibility for supplying goods or services that is agreed through an operational level agreement
                    • C. It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group
                    • D. It is a shared services unit that is responsible for supplying goods or services that are required to deliver IT services
                    Reveal Solution  Discussion  0

                    Correct Answer: C  🗳️

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