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Preparing for a EXIN credential calls for material that follows the official scope. Actual4dump builds its EXIN ITIL 4 Foundation practice set around the ITILFND_V4 objectives, with 376 questions designed to support a focused review.
EXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFNDv4 |
| Passing Score: | 65% |
| Exam Duration: | 60 minutes |
| Related Certifications: | ITIL 4 Foundation |
| Available Languages: | Portuguese, English, German, Chinese, French, Spanish, Japanese, Italian |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 40 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online or Test Center (Pearson VUE / EXIN) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-4-foundation |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the four dimensions of service management | - Information and Technology - Value Streams and Processes - Partners and Suppliers - Organizations and People |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Think and work holistically - Collaborate and promote visibility - Start where you are - Progress iteratively with feedback - Optimize and automate - Focus on value - Keep it simple and practical |
| Know the purpose and key terms of 15 ITIL practices | - Relationship Management - Release Management - Continual Improvement - Service Desk - Information Security Management - Monitoring and Event Management - IT Asset Management - Service Request Management - Supplier Management - Problem Management - Change Control - Deployment Management - Service Configuration Management - Service Level Management - Incident Management |
| Understand the activities of the service value chain | - Design & Transition - Engage - Plan - Improve - Deliver & Support - Obtain/Build |
| Understand the purpose and components of the ITIL service value system | - Continual Improvement - Guiding Principles - Governance - Service Value Chain - Practices |
| Understand the key concepts of service management | - Recall the definition of service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services |
Frequently Asked Questions for the EXIN ITILFND_V4 Exam
The ITILFND_V4 exam, ITIL 4 Foundation, assesses whether a candidate can apply EXIN knowledge to the skills measured by this credential. It is associated with the EXIN ITIL certification. The certification is positioned at the Junior level. Related credentials include ITIL 4 Foundation.
The ITILFND_V4 exam includes 40 questions and allows 60 minutes. Plan your pacing before exam day rather than calculating it under pressure. Timed sessions with Actual4dump practice tests can help you decide when to flag a difficult item, keep moving, and reserve enough time for a final review.
The stated prerequisite information for EXIN ITIL 4 Foundation is: None Before registering, review the eligibility details on the official exam page to confirm the requirements.
Yes. Actual4dump provides a free PDF demo so you can review the format and quality of the EXIN ITIL 4 Foundation practice questions before placing an order. Your purchase includes 365 days of free updates, and you can extend the update service after expiration at a 50% discount.
If you take the corresponding ITILFND_V4 exam within 60 days of purchase and do not pass, you may apply for a full refund under the 100% Money Back Guarantee. Claims based on an exam taken within 3 days of purchase are not eligible; free materials, expired orders, and downloaded products that were not used before sitting for the exam are also excluded. The candidate name must match the payer name.
To apply, submit a scanned enrollment slip and the official Score Report PDF within 2 days after the exam. Eligible requests are processed within 7 days. If you prefer an alternative, you may receive two free products of equal value and keep the update service for your original purchase.
Delivery is instant after payment. Your download is also sent to your email within one minute; if it has not arrived within 2 hours, contact customer service. There is no limit on the number of computers on which the material can be installed.
The published EXIN ITIL 4 Foundation outline contains 6 major domains. The opening domains include:
- Understand the purpose and components of the ITIL service value system (official weight not provided)
- Know the purpose and key terms of 15 ITIL practices (official weight not provided)
- Understand the activities of the service value chain (official weight not provided)
Review the complete Exam Topics section above for every domain and subtopic before planning your study time.
EXIN ITIL 4 Foundation Sample Questions:
Question 1
Which is part of the definition of a customer?
A. The role that authorizes budget for service consumption
B. A set of specialized organizational capabilities for enabling value
C. A means of enabling value co-creation
D. The role that defines the requirements for a service
Question 2
What is a cause, or potential cause, of one or more incidents?
A. An incident
B. A workaround
C. A configuration item
D. A problem
Question 3
Which statement about the automation of service requests is CORRECT?
A. Service requests and their fulfilment should be carried out by service desk staff without automation
B. Service requests that cannot be automated should be handled as incidents
C. Service requests that cannot be automated should be handled as problems
D. Service requests and their fulfilment should be automated as much as possible
Question 4
How are target resolution times used in the 'incident management' practice?
A. They are scheduled, assessed and authorized to reduce the risk of service failures
B. They are agreed, documented, and communicated to help set user expectations
C. They are initiated, approved, and managed to ensure that predictable responses are achieved
D. They are established, reviewed, and reported to ensure that customers are happy with the service
Question 5
Which term is used to describe removing something that could have an effect on a service?
A. An incident
B. A change
C. An IT asset
D. A problem
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: B |
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