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IBM 000-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)

A) IBM Tivoli Asset Discovery for Distributed
B) IBM Tivoli Application Dependency Discovery Manager
C) IBM Tivoli Endpoint Manager
D) IBM Composite Application Manager
E) IBM SmartCloud Control Desk

2. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A) Impact Assessment; part of IBM SmartCloud Control Desk
B) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
C) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
D) Impact Analysis; part of IBM SmartCloud Control Desk

3. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It identifies the key business units and teams supporting IT asset and service management processes.
B) It identifies the most important key business units using the IT asset and service management solution.
C) It provides an overview of the key business units which helps identify the unit managers to interview.
D) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.

4. The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)

A) An incident handling capability.
B) A common user interface and GUI editor.
C) A scanning tool for identifying deployed IT infrastructure components
D) A service catalog for publishing self-help services to end users.
E) Compliance support through e-Signature and e-Audit.

5. What has to be considered in the service design stage according to ITIL?

A) the design of measurement systems, methods, and metrics
B) the design of functions and applications
C) the design of the service catalog
D) the design of Service Level Agreements

Solutions: