Exam Name: Assess: IBM SmartCloud Control Desk V7.5 Fundamentals
Certification Provider: IBM
Corresponding Certification: IBM Certified Associate
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Updated: Sep 10, 2026
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IBM A2010-652 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM SmartCloud Control Desk V7.5 Fundamentals |
| Exam Number: | C2010-652 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Choice, Multiple Response |
| Real Exam Qty: | 60 - 99 |
| Passing Score: | 70% |
| Exam Price: | Approx. $200 USD |
| Available Languages: | Japanese, English |
| Exam Duration: | 90 minutes |
| Related Certifications: | IBM Certified Deployment Professional - SmartCloud Control Desk V7.5 |
| Recommended Training: | IBM Education: SmartCloud Control Desk V7.5 Fundamentals |
| Exam Registration: | IBM Certification Portal Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or at authorized Pearson VUE testing centers |
| Pre Condition: | No formal prerequisites; recommended experience with SmartCloud Control Desk V7.5 and basic IT service management concepts |
| Official Syllabus URL: | https://www-03.ibm.com/certify/exam.html?id=C2010-652 |
IBM A2010-652 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Deployment | 25% | - System requirements - Deployment models - Post-installation verification |
| Topic 2: SmartCloud Control Desk Concepts | 20% | - Architecture and components - Asset and configuration management overview - IT Service Management processes |
| Topic 3: Configuration and Administration | 35% | - Process configuration: Incident, Problem, Change, Release - Basic customization and integration - Security and access control - Organizations and sites setup |
| Topic 4: User Interface and Navigation | 20% | - Main navigation and modules - Search and reporting features - Work centers and applications |
IBM A2010-652 Exam Questions Answered
The A2010-652 exam leads to the IBM Certified Associate - SmartCloud Control Desk V7.5 certification from IBM. It is positioned at the Associate level. The exam validates the knowledge and skills expected of candidates preparing for IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals.
Related certifications include:
- IBM Certified Deployment Professional - SmartCloud Control Desk V7.5
The A2010-652 exam includes 60 - 99 questions and allows 90 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for A2010-652 is 70%, and the official exam fee is Approx. $200 USD. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
No formal prerequisites; recommended experience with SmartCloud Control Desk V7.5 and basic IT service management concepts
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored or at authorized Pearson VUE testing centers.
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 100 practice questions for A2010-652.
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If you purchase the corresponding A2010-652 preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
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The current A2010-652 outline is organized into 4 top-level domains. The first listed areas include:
- Installation and Deployment (25%)
- User Interface and Navigation (20%)
- Configuration and Administration (35%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals Sample Questions:
Question 1
What functionality will a user need to define a set of tasks that will be applied to the Service Request once the Catalog Request is submitted and approved?
A. Fulfillment Plan
B. Ticket Template
C. Fulfillment Template
D. Job Plan
Question 2
What are three common tasks for Change Management? (Choose three.)
A. Review the change once it has been implemented
B. Check for known errors related to the configuration items impacted by the change
C. Create a problem from the change
D. Identify the cause of the change
E. Schedule the change
F. Analyze the impact of the change
Question 3
Which IBM SmartCloud Control Desk edition would include applications and capabilities to manage the data centers of multiple customers?
A. Service Provider offering
B. Entry Edition
C. Everyplace
D. IBM SmartCloud Control Desk
Question 4
An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?
A. Problem, Process Request, Change, and Work Order
B. Problem, Work Order, Change, and Job Plan Tasks
C. Problem, Activities and Tasks, Change
D. Problem, Change, Release, and Work Order
Question 5
A self service user can perform which two tasks in the Self Service Center application? (Choose two.)
A. Import data
B. Order from the offering catalog
C. Authorize a configuration item
D. Create a workflow
E. Report an issue
Solutions:
| Question 1 Answer: D | Question 2 Answer: A,E,F | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: B,E |
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