Exam Name: IT Service Management Foundation
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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Instant Download ISEB : BH0-001 Questions & Answers as PDF & Test Engine
Updated: Aug 30, 2026
No. of Questions: 41 Questions & Answers with Testing Engine
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- Total Questions: 41
- Updated on: Aug 30, 2026
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- Total Questions: 41
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PDF Practice Q&A's
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- Total Questions: 41
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ISEB BH0-001 Exam Overview:
| Certification Vendor: | ISEB / BCS |
|---|---|
| Exam Name: | IT Service Management Foundation |
| Exam Number: | BH0-001 |
| Available Languages: | German, French, Spanish, Dutch, English, Danish |
| Certificate Validity Period: | Lifelong (no expiry) |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26/40 correct answers) |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL Intermediate ITIL Expert BCS Specialist Certifications |
| Exam Format: | Multiple choice, Single answer, Closed book |
| Exam Price: | Approx. $180–$220 USD / £130–£160 GBP |
| Recommended Training: | BCS Accredited Training Providers Official ITIL Foundation Publications |
| Exam Registration: | BCS Official Registration PeopleCert Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Computer-based test (CBT) at authorized centers or online proctored |
| Pre Condition: | No formal prerequisites; open to all professionals |
| Official Syllabus URL: | https://www.bcs.org/category/16278 |
ISEB BH0-001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Operation | 25% | - Problem management - Access management - Request fulfillment - Event management - Incident management - Service desk function |
| Introduction to IT Service Management | 15% | - Concept of service and service management - Overview of ITIL framework - Business value of IT service management |
| Service Strategy | 15% | - Financial management for IT services - Service portfolio management - Value creation and service assets - Demand management |
| Service Design | 20% | - Information security management - Availability management - Supplier management - IT service continuity management - Service level management - Design coordination - Capacity management |
| Continual Service Improvement | 10% | - Deming Cycle (Plan-Do-Check-Act) - CSI approach and metrics - Seven-step improvement process |
| Service Transition | 15% | - Change management - Release and deployment management - Service asset and configuration management - Knowledge management |
ISEB IT Service Management Foundation: Frequently Asked Questions
The BH0-001 exam leads to the Foundation Certificate in IT Service Management certification from ISEB / BCS. It is positioned at the Foundation level. The exam validates the knowledge and skills expected of candidates preparing for ISEB IT Service Management Foundation.
Related certifications include:
- ITIL Intermediate
- ITIL Expert
- BCS Specialist Certifications
The BH0-001 exam includes 40 questions and allows 60 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for BH0-001 is 65% (26/40 correct answers), and the official exam fee is Approx. $180–$220 USD / £130–£160 GBP. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
No formal prerequisites; open to all professionals
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Computer-based test (CBT) at authorized centers or online proctored.
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 41 practice questions for BH0-001.
Yes. Actual4dump provides a free PDF demo so you can review the format, question style, and answer quality before placing an order. Your purchase includes 365 days of free updates, and expired products can receive continued update service at a 50% discount.
If you purchase the corresponding BH0-001 preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
Claims are not eligible if the exam was taken within three days of purchase, the product was downloaded without an exam attempt, the order was free or expired, or the candidate name does not match the payer name. If you prefer an exchange instead of a refund, you can receive two free products of equal value while keeping the update service for your original purchase.
Delivery is immediate after checkout. The download is available right away, and the product is also sent to your email within one minute. Contact customer support if it has not arrived within two hours. You may install the product on an unlimited number of computers.
The current BH0-001 outline is organized into 6 top-level domains. The first listed areas include:
- Introduction to IT Service Management (15%)
- Service Operation (25%)
- Service Strategy (15%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
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