Exam Name: ITIL Foundation Certification - IT Service Management
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Certification
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Updated: Aug 30, 2026
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ITIL ITIL-Foundation Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation Certification - IT Service Management |
| Exam Number: | ITIL-Foundation |
| Exam Duration: | 60 minutes |
| Available Languages: | Italian, Japanese, Spanish, Portuguese (Brazil), Chinese, German, Dutch, English, Polish, French |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 |
| Exam Format: | Objective Test Questions (OTQ), Multiple Choice, Closed Book |
| Related Certifications: | ITIL 4 Foundation |
| Certificate Validity Period: | 3 years |
| Exam Price: | USD 680-800 (varies by country and provider) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online Proctored Exam or Authorized Test Center |
| Pre Condition: | No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1 |
ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Management Practices | 29% | - Service Management Practices
|
| Topic 2: The Four Dimensions of Service Management | 15% | - Four Dimensions
|
| Topic 3: The ITIL Service Value System | 15% | - Service Value System Components
|
| Topic 4: The ITIL Guiding Principles | 14% | - Guiding Principles
|
| Topic 5: Key Concepts of Service Management | 10% | - Service Management Concepts
|
| Topic 6: The Service Value Chain | 17% | - Value Chain Activities
|
ITIL Foundation Certification - IT Service Management: Frequently Asked Questions
The ITIL-Foundation exam leads to the ITIL Foundation Certification certification from PeopleCert. It is positioned at the Foundation level. The exam validates the knowledge and skills expected of candidates preparing for ITIL Foundation Certification - IT Service Management.
Related certifications include:
- ITIL 4 Foundation
The ITIL-Foundation exam includes 40 questions and allows 60 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for ITIL-Foundation is 65% (26/40), and the official exam fee is USD 680-800 (varies by country and provider). Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
Yes. Actual4dump provides a free PDF demo so you can review the format, question style, and answer quality before placing an order. Your purchase includes 365 days of free updates, and expired products can receive continued update service at a 50% discount.
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Claims are not eligible if the exam was taken within three days of purchase, the product was downloaded without an exam attempt, the order was free or expired, or the candidate name does not match the payer name. If you prefer an exchange instead of a refund, you can receive two free products of equal value while keeping the update service for your original purchase.
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The current ITIL-Foundation outline is organized into 6 top-level domains. The first listed areas include:
- The Four Dimensions of Service Management (15%)
- The ITIL Service Value System (15%)
- Key Concepts of Service Management (10%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
ITIL Foundation Certification - IT Service Management Sample Questions:
Question 1
Hierarchic escalation is BEST described as?
A. Passing an incident to people with a greater level of technical skill
B. Notifying more senior levels of management about an incident
C. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
D. Failing to meet the incident resolution times specified in a service level agreement
Question 2
Which process is responsible for managing relationships with vendors?
A. Service portfolio management
B. Continual service improvement
C. Supplier management
D. Change management
Question 3
Which one of the following functions would be responsible for the management of a data centre?
A. Service desk
B. Facilities management
C. Technical management
D. Application management
Question 4
Where should all master copies of controlled software and documentation be stored?
A. In the definitive software library
B. In the definitive production library
C. In the definitive security library
D. In the definitive media library
Question 5
Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?
A. Service transition
B. Service configuration
C. Service operation
D. Service design
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: D |
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