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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) VBCS is a visual development tool for creating applications in DCS.
B) DCS is a visual development tool for creating applications in VBCS.
C) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
D) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

2. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A) Configure an object workflow action to send the email when the milestone status changes to warning.
B) Specify the warning threshold for the milestone in the standard coverages.
C) Configure an analytics report showing milestones in warning status.
D) Add an extension column to the milestone object to hold the warning threshold value.
E) Configure the email template to be used for notification.
F) Create standard text to be posted to the message thread.

3. Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A) Icons
B) Fields
C) Reports
D) Exports
E) Objects
F) Roles and privileges
G) Themes
H) Object workflow

4. Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A) A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
B) Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
C) Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
D) Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.

5. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
B) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
C) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
D) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
E) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
F) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".

Solutions: