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Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

1. Identify the customization level that does not allow edits to tag on a standard lookup type.

A) Extensible
B) User, System, and Extensible
C) User and System
D) System
E) User

2. Your company currently uses a legacy system, and has a 1:M relationship between opportunity and contacts. Now that your company has purchased Oracle Fusion CRM, you have been asked to import the legacy data.
How should the flat file be arranged in order to successfully import all of the legacy data into oracle Fusion CRM?

A) Create a data set for each contact and include them all on the same opportunity line.
B) 1:M relationships cannot be directly imported into Oracle Fusion CRM.
C) Create a data set for each contact and include them on different lines; the opportunity data should be included at the beginning of each line.
D) Each set of contact data should be imported from a separate flat file
E) Create a data set for each contact and include them on different lines; the opportunity data should be included only for the primary contact.

3. Identify two activities that the Refresh Forecast process performs during a sales forecast.

A) keeps future unfrozen forecastsynchronized with the current opportunity data
B) verifies that the opportunities are present with revenue line items, and notifies the user if the revenue line items are missing
C) keeps the forecast items that no longer meet forecast criteria
D) ensures that the forecasting schedule is generated and has the correct due date
E) updates the latest changes to the territory hierarchy

4. A sales representative has been assigned to sell a new server product launched by his organization to its existing customers. Select two activities the sales Representative can perform as part of sales prospecting in Oracle Fusion Sales.

A) Use LinkedIn to discover more about the prospect organization contact.
B) Use Customer Center to review the prospects' pending service requests.
C) Create a quote for the prospect in Oracle Fusion Sales.
D) Use keyword search to identify existing customers with the old server product line.
E) Create a Sales Campaign to invite all prospects' contacts for an upcoming road show.

5. A company has deployed Fusion Lead Management and would like to use the Assessment templates to gather additional information from the customer. The template administrator has created an Assessment template with the questions, response score, and rating for lead follow-ups and has activated the template for sales learn usage. The sales team has suggested some changes to the template.
Identify three parameters that a template administrator can update for the active Assessment templates.

A) Question Sequencing Change
B) Remove Questions
C) Question Text correction
D) Template Version
E) Response Description

Solutions: