Exam Name: Oracle Customer Data Management Cloud Service 2017 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Sales Cloud
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Updated: Aug 31, 2026
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Oracle 1z1-978 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Customer Data Management Cloud Service 2017 Implementation Essentials |
| Exam Number: | 1Z0-978 |
| Real Exam Qty: | 65 |
| Passing Score: | 68% |
| Exam Price: | USD 245 |
| Related Certifications: | Oracle Customer Data Management Cloud Service 2017 Certified Implementation Specialist |
| Certificate Validity Period: | Oracle certification policy applies |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE test center or Oracle online proctored exam |
| Pre Condition: | Oracle recommends experience with Oracle Customer Experience (CX) Cloud applications and completion of relevant Oracle University training. |
| Official Syllabus URL: | https://education.oracle.com/oracle-customer-data-management-cloud-service-2017-certified-implementation-specialist/trackp_654 |
Oracle 1z1-978 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Data Enrichment and Management | - Customer Information Maintenance
|
| Topic 2: Organization and Customer Configuration | - Customer Model Setup
|
| Topic 3: Customer Data Import and Integration | - Data Migration
|
| Topic 4: Data Quality and Duplicate Prevention | - Data Quality Management
|
| Topic 5: Security and Administration | - Application Administration
|
| Topic 6: Customer Data Management Foundations | - Customer Data Management Overview
|
| Topic 7: Reporting and Customer Analytics | - Business Intelligence
|
Oracle Customer Data Management Cloud Service 2017 Implementation Essentials: Frequently Asked Questions
The 1z1-978 exam leads to the Oracle Sales Cloud certification from Oracle. It is positioned at the Implementation Specialist level. The exam validates the knowledge and skills expected of candidates preparing for Oracle Customer Data Management Cloud Service 2017 Implementation Essentials.
Related certifications include:
- Oracle Customer Data Management Cloud Service 2017 Certified Implementation Specialist
The 1z1-978 exam includes 65 questions and allows 120 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for 1z1-978 is 68%, and the official exam fee is USD 245. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
Oracle recommends experience with Oracle Customer Experience (CX) Cloud applications and completion of relevant Oracle University training.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
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If you purchase the corresponding 1z1-978 preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
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The current 1z1-978 outline is organized into 7 top-level domains. The first listed areas include:
- Organization and Customer Configuration
- Customer Data Import and Integration
- Customer Data Management Foundations
Review the Exam Topics section above for the complete outline and any nested subtopics.
Oracle Customer Data Management Cloud Service 2017 Implementation Essentials Sample Questions:
Question 1
What is the name of the provisioned object that is used to define the address cleansing process for Account?
A. Account
B. Organization
C. Party
D. Customer
Question 2
Which table contains the Employee Resource Definition?
A. Resource Profile
B. Resource Organization Membership
C. Worker Profile
D. Resource Team Membership
Question 3
Which two standard roles are available with Oracle Customer Data Management? (Choose two.)
A. Customer Data Manager
B. Data Steward Manager
C. Customer Data Steward
D. Customer Data Analyst
Question 4
Which two statements are true about Oracle Customer Data Management? (Choose two.)
A. It helps to consolidate and cleanse both account and contact records from a single source.
B. It helps to consolidate and cleanse both account and contact records from a multiple source.
C. It helps to standardize, consolidate, and cleanse only account records from multiple sources.
D. It helps to standardize, consolidate, and cleanse only contact records from multiple sources.
E. It helps to standardize addresses and resolve duplicate account and contact records.
Question 5
What are two key business benefits of using Oracle Address Verification Cloud Service? (Choose two.)
A. standardizes address elements and enhances addresses with missing elements
B. verifies addresses and cleanses a defined master geography area
C. perform enterprise data cleanup on high volume of address records
D. helps to choose address style formats for more than 200 countries
E. helps to choose postal code formats to correct addresses
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: B,C | Question 4 Answer: B,E | Question 5 Answer: A,C |
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