Exam Name: ITIL 4 Specialist: Business Relationship Management
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert ITIL
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- Total Questions: 42
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Peoplecert ITIL-4-BRM Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Business Relationship Management |
| Exam Number: | ITIL-4-BRM |
| Exam Price: | USD $290 |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 30 minutes |
| Exam Format: | Closed Book, Multiple Choice |
| Passing Score: | 65% |
| Related Certifications: | ITIL 4 Practice Manager ITIL 4 Foundation |
| Real Exam Qty: | 20 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or authorized test center |
| Pre Condition: | ITIL 4 Foundation certification is recommended or required before taking this exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-practitioner-relationship-management-3865 |
Peoplecert ITIL-4-BRM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Recommendations for Practice Success | - Practice optimization
|
| Topic 2: Partners and Suppliers | - External collaboration
|
| Topic 3: Capability Assessment and Development | - Practice capability improvement
|
| Topic 4: Information and Technology | - Supporting tools and technology
|
| Topic 5: Value Streams and Processes | - Relationship management processes
|
| Topic 6: Organizations and People | - Roles and competencies
|
| Topic 7: Key Concepts of Relationship Management | - Purpose of the practice
|
Frequently Asked Questions for the Peoplecert ITIL-4-BRM Exam
The ITIL-4-BRM exam, ITIL 4 Specialist: Business Relationship Management, assesses whether a candidate can apply Peoplecert knowledge to the skills measured by this credential. It is associated with the Peoplecert ITIL certification. The certification is positioned at the Specialist level. Related credentials include ITIL 4 Foundation, ITIL 4 Practice Manager.
The ITIL-4-BRM exam includes 20 questions and allows 30 minutes. Plan your pacing before exam day rather than calculating it under pressure. Timed sessions with Actual4dump practice tests can help you decide when to flag a difficult item, keep moving, and reserve enough time for a final review.
The published passing score for Peoplecert ITIL 4 Specialist: Business Relationship Management is 65%, and the official exam fee is USD $290. A retake requires budgeting for the full official fee again, so it is sensible to complete several timed practice tests before scheduling. Consistent results across the 42 practice questions can give you a clearer picture of your readiness.
The stated prerequisite information for Peoplecert ITIL 4 Specialist: Business Relationship Management is: ITIL 4 Foundation certification is recommended or required before taking this exam. Before registering, review the eligibility details on the official exam page to confirm the requirements.
Yes. Actual4dump provides a free PDF demo so you can review the format and quality of the Peoplecert ITIL 4 Specialist: Business Relationship Management practice questions before placing an order. Your purchase includes 365 days of free updates, and you can extend the update service after expiration at a 50% discount.
If you take the corresponding ITIL-4-BRM exam within 60 days of purchase and do not pass, you may apply for a full refund under the 100% Money Back Guarantee. Claims based on an exam taken within 3 days of purchase are not eligible; free materials, expired orders, and downloaded products that were not used before sitting for the exam are also excluded. The candidate name must match the payer name.
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Delivery is instant after payment. Your download is also sent to your email within one minute; if it has not arrived within 2 hours, contact customer service. There is no limit on the number of computers on which the material can be installed.
The published Peoplecert ITIL 4 Specialist: Business Relationship Management outline contains 7 major domains. The opening domains include:
- Organizations and People (official weight not provided)
- Partners and Suppliers (official weight not provided)
- Key Concepts of Relationship Management (official weight not provided)
Review the complete Exam Topics section above for every domain and subtopic before planning your study time.
Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions:
Which activity is the responsibility of the 'sponsor' role?
- A. Defines the requirements for a service
- B. Takes responsibility for the outcomes of service consumption
- C. Uses the service
- D. Authorizes the budget for service consumption
Correct Answer: D 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
Which is an example of the 'Prepare the team' step of Gemba walks?
- A. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
- B. A relationship manager records the findings of observing the negotiation of service targets
- C. A relationship manager asks another manager to join the Gemba walk for onboarding new customers
- D. A relationship manager discusses the findings of a Gemba walk with other stakeholders
Correct Answer: A 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
An organization is observing the interactions they have with their customers when negotiating service targets.
Which technique is this an example of?
- A. Value stream mapping
- B. Gemba walk
- C. Stakeholder analysis and mapping
- D. Voice of the customer
Correct Answer: B 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
Which is an example of 'Analysing the Voice of the customer'?
- A. Responding to a customer regarding their concerns about relationship management activities.
- B. Interpreting feedback from customers about a software application and prioritizing actions
- C. Surveying customers about their opinions of a new software application
- D. Performing regular reviews of 'Voice of the customer' activities
Correct Answer: B 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
Which question should be considered during the 'Identify stakeholders and relationship model' activity of the 'Managing business relationship journeys' process?
- A. Who is responsible for managing the relationship?
- B. What are the events to monitor and process?
- C. Is escalation required?
- D. What is the role of BRM in each value stream?
Correct Answer: A 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
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