Exam Name: Salesforce Certified Field Service Lightning Consultant
Certification Provider: Salesforce
Corresponding Certification: Field Service Lightning program
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Updated: Sep 12, 2026
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Salesforce Field-Service-Lightning-Consultant Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Field Service Lightning Consultant |
| Exam Number: | Field-Service-Lightning-Consultant |
| Related Certifications: | Salesforce Certified Service Cloud Consultant Salesforce Certified Platform Administrator |
| Passing Score: | 63% |
| Exam Duration: | 105 minutes |
| Available Languages: | English |
| Exam Price: | USD 200 (plus applicable taxes) |
| Real Exam Qty: | 60 (plus up to 5 unscored) |
| Exam Format: | Multiple Choice, Multiple Select |
| Certificate Validity Period: | Requires periodic maintenance via Trailhead modules per Salesforce policy |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at certified testing centers |
| Pre Condition: | Salesforce Certified Platform Administrator and Salesforce Certified Service Cloud Consultant certifications are required prior to taking this exam. |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/fieldserviceconsultant |
Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Inventory | 8% | - Inventory Management Topics
|
| Permissions and Sharing | 5% | - Security and Access
|
| Managing Work Orders | 23% | - Work Order Configuration
|
| Managing Resources | 16% | - Resource Management Topics
|
| Configuring Mobility | 10% | - Mobile Capabilities
|
| Configuring Maintenance Plans | 5% | - Maintenance Plan Topics
|
| Managing Scheduling and Optimization | 28% | - Scheduling and Field Service Lifecycle
|
| Managing Assets | 5% | - Asset Management Topics
|
Salesforce Field-Service-Lightning-Consultant Exam Questions Answered
The Field-Service-Lightning-Consultant exam leads to the Field Service Lightning program certification from Salesforce. It is positioned at the Consultant level. The exam validates the knowledge and skills expected of candidates preparing for Salesforce Certified Field Service Lightning Consultant.
Related certifications include:
- Salesforce Certified Platform Administrator
- Salesforce Certified Service Cloud Consultant
The Field-Service-Lightning-Consultant exam includes 60 (plus up to 5 unscored) questions and allows 105 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for Field-Service-Lightning-Consultant is 63%, and the official exam fee is USD 200 (plus applicable taxes). Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
Salesforce Certified Platform Administrator and Salesforce Certified Service Cloud Consultant certifications are required prior to taking this exam.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
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The current Field-Service-Lightning-Consultant outline is organized into 8 top-level domains. The first listed areas include:
- Configuring Mobility (10%)
- Managing Inventory (8%)
- Managing Resources (16%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
Salesforce Certified Field Service Lightning Consultant Sample Questions:
Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?
- A. Set the Contractor Manager as a Capacity-Based Service Resource.
- B. Set the individual Technicians as Capacity-Based Service Resources.
- C. Create the Contractor Manager as a Crew Service Resource.
- D. Create the individual Technicians as Service Crew Members.
Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?
- A. Set the Polygon Assignment Policy to the Lowest Level.
- B. Set the Polygon Assignment Policy to the Highest Level.
- C. Set the Territory Assignment Policy to the Highest Level.
- D. Set the Territory Assignment Policy to the Lowest Level.
universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments?
are dispatched correctly?
- A. Enable sharing or dispatch service appointments
- B. Enable drip feed dispatching in field service settings
- C. Set the service appointment to dispatch in the field service settings
- D. Set the number of services to drip feed on the service territories
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?
- A. Create a Visualforce page that will create a new Work Order record.
- B. Create a Quick Action that will create a new Work Order record.
- C. Create a Quick Action that will create a new Service Appointment record.
- D. Create a Visualforce page that will create a new Service Appointment record.
A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?
- A. Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.
- B. Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.
- C. Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.
- D. Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.
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