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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A) Change the Work Order with a status of "New."
B) Re-use the existing Work Order for the follow-up.
C) Change the Work Order with a closed status of "Cancelled."
D) Create a child Work Order for the follow-up Work Order.

2. Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

A) Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
B) Ensure that Status Transitions are configured to allow the status update from "CannotComplete" to
"Scheduled."
C) Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
D) Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services

3. Universal Containers (UC) is rolling out InventoryManagement to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

A) Add Products to the ProductsRequired Related List on the Asset object.
B) Add Products to the Work Order Products Related List on the Asset object.
C) Add Products to the Products Required Related List on the Work Type object.
D) Add Products to the Work Order Products Related Liston the Work Type object.

4. Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?

A) Custom fields for change tracking on Assets
B) A Work Order related list on Assets
C) A Product related list on Assets
D) Field HistoryTracking on Assets

5. Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs toalso update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

A) Process Builder on Case to update the Service Appointment and Work Order.
B) Lightning Component with required fields to update the Case, Work Order and Service Appointment.
C) oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
D) Quick Actions that launcha Flaw on Cases, WorkOrders and Service Appointments with required fields.

Solutions: