100% Updated Salesforce CRT-211 Enterprise PDF Dumps
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Salesforce CRT-211 certification exam is an advanced-level certification that is designed for experienced Salesforce administrators who want to advance their skills and careers. CRT-211 exam covers a wide range of advanced Salesforce topics and requires a thorough understanding of Salesforce customization, automation, and security. Passing the CRT-211 exam demonstrates a high level of expertise and prepares administrators to take on more complex Salesforce projects.
NEW QUESTION # 23
On the Contact record, if a contact has the value of 'CEO' in the Title field, the administrator wants to require the users to also put a phone number in the Phone field.
What formula should the administrator put in the Error Condition Formula of a validation rule to enable this?
- A. Title = CEO && ISBLANK(Phone)
- B. Title <> 'CEO' && NOT(ISBLANK(Phone))
- C. Title - 'CEO" && NOT(ISBLANK(Phone))
- D. Title <> 'CEO' && ISBLANK(Phone)
Answer: A
NEW QUESTION # 24
AW Computing has a new requirement from its security team where audit information relating to an account must be recorded in a new custom object called Audit. Audit records need to be preserved for 10 years and only accessible by the audit team.
What relationship should be used to relate the Audit object to the Account object?
- A. Self
- B. Lookup
- C. Master-Detail
- D. Many-To-Many
Answer: C
NEW QUESTION # 25
Management at Ursa Major Solar wants to understand how many accounts have opportunities in the overall pipeline.
What should the administrator use to create a report showing all open opportunities and the total number of accounts represented?
- A. A custom report type showing opportunities with accounts
- B. The Show Unique Count option on the account name column
- C. A Cross Filter selecting opportunities with accounts
- D. The row count on a summary report grouped by account name
Answer: C
NEW QUESTION # 26
Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?
- A. Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
- B. Expose the Service Contracts object in the Service Console for an agent to view when working a case.
- C. Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
- D. Set up and configure Entitlement Process to design timelines and track issue resolution.
Answer: D
NEW QUESTION # 27
How do you create an Exception Report?
- A. Use an Exception report type
- B. Create a custom report type with a "without" filter
- C. Create a cross filter on the custom report type
- D. Create a cross filter on the report builder
Answer: D
NEW QUESTION # 28
Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?
- A. Use an Apex Trigger on the Account object that adds the account name to the opportunity name.
- B. Use approval process that routes newly created opportunities to management for data quality review.
- C. Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name.
- D. Write a validation rule that updates the opportunity name with the account name using a cross-object formula.
Answer: C
NEW QUESTION # 29
You can cancel pending actions in the entitlement process queue.
- A. False
- B. True
Answer: B
NEW QUESTION # 30
A system administrator wants to change the field type from a lookup field to a master-detail field. What must the system administrator check in order for the change to be implemented successfully?
- A. Make sure that the lookup field has a related record
- B. Make sure the lookup value is required
- C. Make sure that all lookup fields on the record are filled up
- D. Option4
Answer: C
NEW QUESTION # 31
Universal containers is implementing a time recording system in salesforce.
Employees are required to record their time in a work log custom objectagainst either an opportunity or a case. The company wants to see total hours worked on an opportunity or a case. which type of relationship field should an administrator use to relate the work log to the opportunity or case?
- A. Lookup.
- B. Master-detail.
- C. Hierarchical.
- D. Junction
Answer: D
NEW QUESTION # 32
The administrator at Cloud Kicks created a flow in a sandbox that walks service agents through the Return Merchandise Authorization creation process. The administrator deployed the flow to production with a Change Set. Users are unable to use the flow in production.
Which step should the administrator take?
Activate the flow administrator take?
- A. Deployment the flow, with the Metadata API instead of Change Sets
- B. Ensure there is an active flow version in the sandbox.
- C. Activate the flow manually after deployment.
- D. Include the active and prior inactive flow version in the Change Set.
Answer: C
NEW QUESTION # 33
An Administrator has uploaded a change set from a sandbox to a production organization and would like to add a missing component to the change set before deployment. What options does the administrator have to modify the change set? Choose 2 answers
- A. Clone the change set in sandbox environment, Add all required component and upload it to production
- B. Create a new change set in the sandbox environment, add all the required components and upload it to production
- C. Edit the change set in sandbox environment and upload it to production
- D. Edit the change set in production, add the component and use the redeploy option
Answer: A,B
NEW QUESTION # 34
An Administrator is preparing to deploy change set into the production environment. Until the deployment is complete, only user with System Administrator profile should be allowed to access data in the production system. When any other user attempts to log in, a maintenance notice should be displayed instead. How can administrator meet this requirement?
- A. Assign all other users a custom profile with read access to all objects revoked and add a custom home page message
- B. Add login hours to all profiles except System Administrator and set the custom maintenance message
- C. Activate Planned maintenance window feature and set the custom maintenance message
- D. Add Individual IP range to all profiles except System Administrator and add a custom home page message
Answer: A
NEW QUESTION # 35
Cloud Kicks would like to reassign ownership of all leads that are open and more than 60 days old. The system administrator has written an assignment rule to distribute these leads to the correct owners or queues.
Which two tools should the administrator use to update the owner of these leads?
Choose 2 answers
- A. Dataloader.io
- B. Bulk API
- C. Import Wizard
- D. Mass Update
Answer: B,D
NEW QUESTION # 36
The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.What type of report should be used in the dashboard component?
- A. Report based on custom report type using cases and business hours.
- B. Standard case lifecycle report where unit equals business hours
- C. Custom summary report where unit equals business hours
- D. Report based on a reporting snapshot that runs daily at 5:00 p.m.
Answer: D
NEW QUESTION # 37
James, a recruiting manager, needs a picklistfield implemented on the Position object by the end of the week. Matt, the system administrator, is too busy to fulfill the requirement.
What should Matt do to prevent this from happening again?* (1 Point)
- A. Make James a delegated administrator for the Position object
- B. Change the organization-wide defaults for the Position Object to Public Read/Write
- C. Assign James the "Modify All Data" permission set
- D. Make James a delegated administrator for the Recruiting app
Answer: A
NEW QUESTION # 38
An administrator would like to convert a Master-Detail relationship to a Lookup relationship. What actions should be taken prior to converting the relationship?
- A. Select the Allow Reparenting option on the master-detail relationship.
- B. Delete all roll-up summaries that reference the detail object prior to converting,
- C. Delete all reports that use the master object with the detail object report type.
- D. Remove child object related lists from the parent object page layouts.
Answer: B
NEW QUESTION # 39
An administrator has been asked to enable permissions for users on the account services team to be able to edit and change ownership of Accounts owned by any of the team members.
What should the administrator configure?
- A. Set organization-wide sharing for Account as Public Read Only.
- B. Enable Account Teams and grant Read record-level access to account team members for the Account object
- C. Update the profile Account object to Modify All.
- D. Create a Sharing Rule on the Account object for all members of the account services role to have Read/Write access.
Answer: D
Explanation:
Sharing rules are automatic exceptions to organization-wide sharing settings that grant additional access to records based on record ownership or criteria. By creating a sharing rule on the Account object for all members of the account services role to have Read/Write access, the administrator can allow users in that role to edit and change ownership of Accounts owned by any of their team members, regardless of the organization-wide sharing setting for Account. Reference: https://help.salesforce.com/s/articleView?id=sf.security_sharing_rules.htm&type=5
NEW QUESTION # 40
Universal Containers wants to allow community visitors to submit support cases without logging into the community.
Which two features are required to implement this request?
Choose 2 answers
- A. Case feed actions
- B. Case assignment rules
- C. New case quick action
- D. web-to-case
Answer: C,D
NEW QUESTION # 41
Ursa Major Solar customers have two levels of support available based on their contracted services. Gold-level customers receive email and chat support with a 2-day response window. Platinum-level customers receive 24/7 phone and chat support with a 2-hour response window.
What should an administrator configure to ensure support agents respond within an appropriate service level?
- A. Entitlement Process
- B. Omni-Channel
- C. Assignment Rule
- D. Escalation Rules
Answer: D
NEW QUESTION # 42
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