[2022] Valid GCP-GC-REP test answers & Genesys GCP-GC-REP exam pdf [Q16-Q34]

[2022] Valid GCP-GC-REP test answers & Genesys GCP-GC-REP exam pdf

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Genesys GCP-GC-REP Exam Syllabus Topics:

Topic	Details
Topic 1	Edit, Copy and Delete a Report Campaigns Dashboard Dashboard Overview Available Dashboards
Topic 2	Troubleshooting Reports Genesys Cloud Reports Interaction Details Report
Topic 3	Dialer Campaign Success Results by Interval report Working with Reports and Troubleshooting
Topic 4	Contact Center Dashboard Outbound Reports,Queue Reports, Agent Reports
Topic 5	Dialer Campaign Success Results by Day report Introduction to Reporting and Analytics
Topic 6	Queues Performance Summary Skills Performance View
Topic 7	Supervisor app for iOS Analytics Overview User Status Detail Report
Topic 8	Quality Evaluator Dashboard Dialer Campaign Detailed Attempt History report
Topic 9	Agent Performance Views and Interaction Views Report Examples and History

 

NEW QUESTION 16
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

• A. Agent Login-Logout Details Report
• B. Agent Quality Details Report
• C. Agent Metrics Report
• D. Agent Activity Summary Report

Answer: D

 

NEW QUESTION 17
What will happen if too many reports run at the same time?

• A. Reports run successfully
• B. Reports will fail to run
• C. Partial Reports will run

Answer: B

 

NEW QUESTION 18
Which report calculates a Monthly Service Level?

• A. Queue Wrap-up Summary Report
• B. Queue Metrics Interval Report
• C. Queue Metrics Report
• D. Queue Metrics Summary Report

Answer: D

 

NEW QUESTION 19
Select the possible factors which increase the report runtime and failures. (Choose two.)

• A. Run reports during peak hours.
• B. Ask every team member to run and save a copy of the report.
• C. Review and ensure the usage of scheduled reports.
• D. Adjust report parameters so that report includes fewer agents, queues, and interactions.

Answer: A,C

 

NEW QUESTION 20
What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?

• A. Busy
• B. Away
• C. Available
• D. Break

Answer: D

 

NEW QUESTION 21
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

• A. Genesys Cloud User
• B. Genesys Cloud Admin
• C. Genesys Cloud Supervisor
• D. Genesys Cloud Reporting

Answer: D

 

NEW QUESTION 22
Which view displays current metrics and information about the queues if you have a membership?

• A. Queues
• B. My Queues Activity
• C. Queues Performance
• D. Queues Activity

Answer: D

 

NEW QUESTION 23
Which definition matches the performance and activity views for Queues?

• A. Used to view historical data only.
• B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• C. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• D. Used to monitor real-time contact center metrics.
• E. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

Answer: C

 

NEW QUESTION 24
While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

• A. Yes
• B. No

Answer: A

 

NEW QUESTION 25
How can we monitor the real-time statistics for all queues?

• A. Performance > Queues Performance
• B. Performance > Queues
• C. Performance > Queues Activity
• D. Performance > My Queues Activity

Answer: C

 

NEW QUESTION 26
How is Service Level calculated by default?

• A. (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100
• B. (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100
• C. (Number of answered interactions - number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100
• D. (Number of answered interactions - number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100

Answer: C

 

NEW QUESTION 27
Which definition matches the performance view for Agents?

• A. Used to view historical data only.
• B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• C. Used to monitor real-time contact center metrics.
• D. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• E. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

Answer: E

 

NEW QUESTION 28
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

• A. Avg Handler
• B. Service Level%
• C. Transfer
• D. Offer
• E. Hold
• F. Avg Wait
• G. Answer%
• H. ASA

Answer: B,D,F,G,H

 

NEW QUESTION 29
Which of the following statements are true? (Choose three.)

• A. A queue report only counts interactions handled by an agent.
• B. Reports can be created and then configured.
• C. Each report contains a pre-defined set of metrics.
• D. An Abandon is an interaction that disconnects before an agent handles it.
• E. An agent-based report counts any interactions an agent worked with.

Answer: B,C,D

 

NEW QUESTION 30
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