Certification Topics of Sales-Cloud-Consultant Exam PDF Recently Updated Questions
Sales-Cloud-Consultant Exam Prep Guide: Prep guide for the Sales-Cloud-Consultant Exam
NEW QUESTION # 15
Role hierarchy should normally mimic the org structure.
- A. True
- B. False
Answer: B
NEW QUESTION # 16
What happens if you change a private group to public in Chatter?
Answer:
Explanation:
If you change a private group to public, updates and files are visible to all users, all pending requests to join the group are accepted, and anyone can join the group.
NEW QUESTION # 17
Cloud Kicks wants to implement team selling to share differing levels of access to Accounts and associate records, such as opportunities, contracts, and case, based on team member responsibilities.
Which capability should the consultant recommend?
- A. Account Teams
- B. Sharing rules
- C. Opportunity Teams
- D. Role hierarchy
Answer: A
NEW QUESTION # 18
UC processes its orders through a separate system from Salesforce but would like to integrate the order history
data into Salesforce. This would give sales representatives a view of all past orders by account. Which solution
should a consultant recommend?
- A. Create an order history object with a relationship to accounts.
- B. Configure the opportunity history object to hold order history data.
- C. Create a closed opportunity record type for each order history record.
- D. Configure the quote object to hold the order history data.
Answer: A
NEW QUESTION # 19
Your org-wide defaults for access rights to Price Books are set to "Use", but only Sales Reps should have
access to Price Books. What should be your first step?
- A. Change the Sales Reps' access rights to "Use'
- B. Leave the org-wide default setting, but change the Sales Reps' access rights
- C. Change the org-wide default setting to "View Only"
- D. Change the org-wide default setting to "No Access"
Answer: D
NEW QUESTION # 20
Universal Containers is moving their legacy Customer Relationship Management (CRM) system to salesforce sales cloud. What should the consultant recommend to ensure a successful implementation?
- A. Review the current system with IT management to understand their requirement
- B. Review the current system with executive management to understand their requirement
- C. Review the current system with all levels of users to understand their requirements
- D. Review the current system with and configure sales cloud to work in the same way
Answer: C
NEW QUESTION # 21
Which of the following are the main challenges that affect Sales Rep productivity? (Select all that apply)
- A. Tedious data entry process
- B. Lack of motivation
- C. Difficulty in keeping client data current
- D. Difficulty in finding information
- E. Having to create reports manually
- F. Not enough leads from marketing
Answer: A,C,D,E
NEW QUESTION # 22
CORRECT TEXT
You are viewing a chart that displays points connected across a range that represent individual data measurements. What type of chart is this?
Answer:
Explanation:
A
Line chart.
NEW QUESTION # 23
Universal Containers has configured a private sharing model with opportunity team selling enabled. The company allows its sales representatives to add sales team members to their opportunities when necessary.
As a result, each sales representative has opportunities they directly manage and opportunities on which they collaborate with other sales representatives.
Which data set filter on a single report would allow the sales representatives to see all opportunities they are involved with?
- A. My team-selling shared opportunities
- B. My team-selling and my opportunities
- C. My collaborative opportunities
- D. My team's opportunities
Answer: B
NEW QUESTION # 24
Cloud Kicks is undergoing a GDPR-focused implementation to ensure access to personal information data is limited to only users who need access to a company's account. Cloud Kicks has a private Account model.
How should the Consultant provide specific Account access to the Renewals and Sales Operation teams?
- A. Create a role-based sharing rule to share all Account with the Sales Operations and Renewals roles.
- B. Create a criteria-based sharing rule to share Accounts with the Sales Operations and Renewals public groups.
- C. Add Renewals and Sales Operations team members to a sales user's default Opportunity team.
- D. Create Renewals and Sales Operation Account team member roles and have Sales allocate Account team members to the appropriate users.
Answer: D
NEW QUESTION # 25
Which of the following descriptions best describe Knowledge?
- A. A tool for extending pricing proposals to customers
- B. A data enrichment tool that maintains updated data
- C. A collaboration tool
- D. A library that allows access to documents
- E. A content management tool for users who seek information
Answer: E
NEW QUESTION # 26
CORRECT TEXT
How is ROI calculated for campaigns?
Answer:
Explanation:
ROI,
which is expressed as a percentage, is calculated as the net gain. Calculation is: Total Value Won Opportunities - Actual Cost/ Actual Cost.
NEW QUESTION # 27
Northern Trail Outfitters (NTO) has recently started using forecasting in collaboration with sales stages to better understand pipeline. All sales reps have submitted their forecasting numbers for approval. The VP pf sales is reviewing the forecast and sees that the open opportunity pipeline report contains a total of $25,000. The VP of sales then notices that there is $15,000 that is not included in the pipeline forecast summary. What should a consultant suggest as a possible reason for exclusion?
- A. The $15,000 is business that is in the commit category, which is excluded from the pipeline forecast summary*
- B. The $15,000 is business that had already been lost and, therefore, is excluded from the pipeline forecast summary
- C. The $15,000 is business that is in the Best case category, which is excluded from the pipeline forecast summary
- D. The $15,000 is business that is too new and has been assigned to the Omitted forecast category
Answer: B
NEW QUESTION # 28
After a project deployment, several bugs are identified by end users and prioritized by the project team.
What are two ways a consultant should resolve these issues?
Choose 2 answers
- A. Perform user acceptance testing (UAT) m the appropriate development sandbox.
- B. Build out issue resolution release in the production environment.
- C. Build out issue resolution release in theappropriate development sandbox.
- D. Perform user acceptance testing (UAT) m a Full sandbox.
Answer: C,D
NEW QUESTION # 29
Universal Containers has recently set up an email-to-case channel for customer to submit cases. However, they are having trouble tracking and relating email responses to the related Salesforce case. What should a Consultant recommend to address this issue?
- A. Convert to an On-Demand Email-to-Case setup
- B. Use Omni-Channel to automatically route inbound email
- C. Assign a user to manually manage incoming email
- D. Insert a reference Thread ID in the email subject template
Answer: D
NEW QUESTION # 30
Universal Container generates the sales proposal for each opportunity and needs to share it with the customer.
All members of the sales team are able to update and comment on the proposal. It is important that customer
does not see the earlier version of the proposal or the team comments. Which solution should a consultant
recommend to meet this requirement?
- A. Upload proposal as Chatter file on the opportunity record and share with customer using a link.
- B. Upload the proposal in the private chatter group accessible to the sales team and invite the customer to
'-' join. - C. Save the proposal as chatter file on opportunity record and add the customer as follower.
- D. Save the proposal as an attachment on the opportunity record and share with customer using with the U
link.
Answer: A
NEW QUESTION # 31
Force.com allows you to bring your custom interface to any supportdevice.
- A. True
- B. False
Answer: A
NEW QUESTION # 32
The sales director does not want users viewing each other's Opportunities, but wants users to check to see that the Account does not already exist prior to creating a new Account. Which Organization-Wide Default should the Consultant recommend?
- A. Set Account and Opportunity to Private.
- B. Set Account to Public Read/Write, and Opportunity to Private.
- C. Set Account to Public Read/Write, and Opportunity to Controlled by Parent.
- D. Set Account to Public Read Only, and Opportunity to Public Read Only.
Answer: D
NEW QUESTION # 33
Universal Finance has two sales divisions. Sales Division A's customers are individuals and Sales Division B's customers are businesses. Each division's sales representatives have their own user profiles, and person accounts are enabled. Sales Division B's sales representatives should not be able to create person accounts; they should only be able to create business accounts. What solution should a consultant recommended to meet these requirements?
- A. Check the "disable person accounts" permission on the Division B sales representative user profile.
- B. Remove person account record types from the Division B sales representative user profile.
- C. Use Divisions to hide person accounts from the Division B sales representative user profile.
- D. Use field-level security to hide the "Is Person Account" checkbox from the Division B sales representative user profile.
Answer: B
NEW QUESTION # 34
A Salesforce partner regularly works with Salesforce Account Executives to close deals with clients that are looking for a partner to implement Sales Cloud. As new partner sales reps are on-boarded, they spend quite a bit of time trying to determine which Account Executive maps to which Accounts and Opportunities. What should the Consultant recommend when rolling this out?
- A. Implement Account Contact Roles
- B. Implement Account Partner Roles
- C. Add the Title field to all Contact Layout
- D. Add a Lookup field on the Opportunity to indicate Partner Executives
Answer: A
NEW QUESTION # 35
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Salesforce is a leading Customer Relationship Management (CRM) software solution that is used by businesses of all sizes to manage their sales, customer service, and marketing activities. The Sales Cloud is a key component of the Salesforce CRM solution and is designed to help businesses manage their sales processes more effectively.
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