[Feb-2023] Latest ITIL-4-Transition Exam Dumps for Pass Guaranteed
Reliable ITIL 4 Managing Professional ITIL-4-Transition Dumps PDF Feb 19, 2023 Recently Updated Questions
NEW QUESTION 25
In service relationships what is a benefit of identifying consumer roles?
- A. It removes constraints from the customer
- B. It provides shared service expectations
- C. It enables effective stakeholder management
- D. It enables a common definition of value
Answer: C
NEW QUESTION 26
What do design thinking and service-dominant logic have in common?
- A. Both focus on product functionality and on building new features
- B. Both focus solely on the needs and problems of the consumers
- C. Both require clearly defined requirements and acceptance criteria
- D. Both involve collaborating with customers to ensure their needs are met
Answer: D
NEW QUESTION 27
How should the seven guiding principles be combined when an organization is making a decision?
- A. By using the one or two guiding principles that are most relevant to the specific decision
- B. By using all the guiding principles equally when making any decision
- C. By reviewing each guiding principle to decide how relevant it is to the specific decision
- D. By using the focus on value' principle and one or two others that are relevant to the specific decision
Answer: C
NEW QUESTION 28
An organization is reviewing the support of its IT services.
Which is an example of an 'outside in' approach?
- A. Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements
- B. Contacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services
- C. Understanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services
- D. Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services
Answer: D
NEW QUESTION 29
Which is a method for value-driven, data-driven and user-centered service design?
- A. Design thinking
- B. Balanced scorecard
- C. Stakeholder analysis
- D. The MoSCoW method
Answer: A
NEW QUESTION 30
Which describes the value driven approach to service design?
- A. A process improvement philosophy that prioritizes flow efficiency over resource efficiency
- B. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders
- C. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation
- D. Designing just enough features to satisfy early customers, and providing feedback for future development
Answer: B
NEW QUESTION 31
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct
- A. 1 and 4
- B. 3 and 4
- C. 1 and 2
- D. 2 and 3
Answer: B
NEW QUESTION 32
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?
- A. The other members of the software development team
- B. The software development manager
- C. The IT change manager
- D. The sponsor in the service consumer organization
Answer: A
NEW QUESTION 33
Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes.
Which concept can MOST help to resolve this?
- A. Valuable investments
- B. Safety culture
- C. Agile
- D. Design thinking
Answer: B
NEW QUESTION 34
A company has begun a new global line of business that has changed how IT supports the new systems. Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?
- A. Establish office hours where staff are encouraged to drop by without appointments and discuss any concerns they have
- B. Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff
- C. Publish a printed weekly newsletter that clearly and consistently communicates change
- D. Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback
Answer: B
NEW QUESTION 35
An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?
- A. Digital transformation
- B. IT transformation
- C. High velocity IT
- D. Digital organization
Answer: A
NEW QUESTION 36
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?
- A. Produce service level reports and an analysis of the cost and risks of service delivery
- B. Perform ad-hoc service reviews and produce reports of service outputs
- C. Work together to identify methods of checking service value and check that value propositions are still valid
- D. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer
Answer: D
NEW QUESTION 37
An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.
Which communication principle are they applying?
- A. Timing and frequency matter
- B. There is no single method of communicating
- C. We are all communicating all the time
- D. Communication is a two-way process
Answer: B
NEW QUESTION 38
From the perspective of a service provider how does the digital product lifecycle start?
- A. With the exploration of market opportunities
- B. With the co creation of value
- C. With the offboarding of customers
- D. With the onboard mg of customers
Answer: A
NEW QUESTION 39
What BEST describes the relationship between planning and risk?
- A. Planning should always consider risks and how to mitigate them
- B. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
- C. Risk management is the exclusive domain of dedicated risk managers
- D. Planning is a high level function, risk management is a tactical activity
Answer: A
NEW QUESTION 40
When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?
- A. Create corrective action plans for staff who are resistant to the change
- B. Communicate areas of waste that can be eliminated
- C. Create a clear picture of what is changing and why it is valuable
- D. Develop a value stream map of the desired future changes
Answer: C
NEW QUESTION 41
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