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NEW QUESTION # 145
Which 2 alternative actions apply to the proposed Senior Supplier for this project?
- A. Retain because she is responsible for the design of the future Information Technology organization and
working practices. - B. Remove because she only represents the Information Technology Division.
- C. Add 'Hardware Manager' because he provides computer hardware to all business functions and will be
impacted by the outcome. - D. Replace with 'Director of Facilities' because he supports the initiative and has many ideas about how to
improve the service. - E. Add 'Director of Facilities' because he is responsible for the design of the future organization, processes,
systems and operation models for Facilities.
Answer: A,E
NEW QUESTION # 146
Which 2 statements should be recorded under the Expected dis-benefits heading?
- A. A high quality, glossy product will involve additional costs.
- B. The calendar may not result in the 10 further orders from the list of prospective customers in 12 months.
- C. The calendar may not result in the expected 10% increase in orders.
- D. Individuals in the engineering team who are not selected to appear in the calendar photographs will become
de-motivated. - E. Because the Calendar project is a priority for the MNO Manufacturing Company, the delivery of other
projects within the Marketing department will be delayed.
Answer: D,E
Explanation:
Explanation/Reference:
NEW QUESTION # 147
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
RISK
The project is in stage 2. The project manager has heard that a competitor may launch a similar e-learning course much sooner than ABC Company. There is a threat that the earlier launch of a competitor's course may reduce the profitability of ABC Company training courses.
Here are three responses to this risk.
Which risk response type (A-F) are they?
Choose only one response type for each risk response. Each response type can be used once, more than once, or not at all.
Answer:
Explanation:
Explanation
NEW QUESTION # 148
Which 2 alternative actions apply to the proposed Executive for this project?
- A. Replace with 'Payroll Manager' because he is a very experienced and efficient qualified accountant.
- B. Replace with 'Director of Finance Division' because she can ensure a cost-conscious approach to the project that gives value for money.
- C. Retain because he accepts that outsourcing is the best solution.
- D. Retain because he has the right level of authority to be able to control the strategic nature of the Outsourcing project.
- E. Add 'Director of Finance' because she understands the operation of the Information Technology Division and the Facilities Division.
Answer: B,D
NEW QUESTION # 149
Scenario
A photographer from Portraits Ltd, a professional photographic company, has taken on the role of Team Manager after taking some time to understand the requirements of the project. A contract for their services has been set up and is being monitored by the Purchasing Manager and a Work Package has been agreed. This contract specifies that the photographer must arrange a meeting with the Engineering Manager to establish a schedule for the photo sessions to minimize the impact on the Engineering staff. This meeting should have occurred by now.
The Engineering Manager was made aware of this requirement but when asked he reported that he has received no communication from the photographer. The Project Manager has tried to call the photographer and has had no response. The Project Manager believes there is a risk that Portraits Ltd are overbooking work and prioritizing other clients' work. If Portraits ltd do not deliver on schedule the project will be delayed and the expected benefits will be reduced.
The contract is to be reviewed and Portraits Ltd reminded of their agreement.
The project is now in stage 2. The Project Manager has heard about the possibility of a competitor also producing a calendar to be delivered earlier than the target date for this project. There is a threat that the early release of a competitor's calendar may weaken the impact of the MNO Manufacturing Company calendar, thereby reducing the anticipated benefits of the Calendar project.
Which 2 statements should be recorded under the Roles and responsibilities heading?
- A. An external consultant is to facilitate a risk identification workshop.
- B. Project Assurance will ensure that project risks are identified, assessed and controlled according to the agreed risk management procedure.
- C. Risks exceeding the agreed project risk tolerance will be reported to the Project Board.
- D. Risk tolerances are allocated to each stage by the Project Manager.
- E. Each risk will be assigned a risk owner.
Answer: B,C
NEW QUESTION # 150
Who is responsible for reviewing the risk management practices to ensure they are in line with the project's risk management strategy?
- A. Project Support
- B. Project Manager
- C. Project Assurance
- D. Team Manager
Answer: C
NEW QUESTION # 151
Which statement is an appropriate entry for the Initiation Stage Plan?
- A. The Daily Log has been updated with the new risks which were identified while preparing the Initiation Stage Plan.
- B. The initial project cost estimate of (GBP)2.5m, will have a tolerance of +(GBP)125k J(GBP)75k.
- C. The plan is based on the external outsourcing consultants being available at the start of the initiation stage.
- D. The project management team will consist of representatives from the IT and Facilities Divisions.
Answer: C
NEW QUESTION # 152
HOTSPOT
Column 1 is a list of entries from the Daily Log that occurred during stage 4 in the Controlling a Stage process. For each entry in Column 1, select the first management product from Column 2 that should have been updated, or created, as a result of the entry. Each selection from Column 2 can be used once, more than once or not at all.
Drop down the right answer from column 1 to column 2.
Answer:
Explanation:
NEW QUESTION # 153
Which of the following statements are True:
1.Quality management is the complete set of quality standards, procedures and responsibilities for a site or organization.
2.Quality planning is about defining products required of the project with their respective quality criteria, methods and responsibilities.
3.Quality control focuses on the operational techniques and activities used to carry out quality inspections
4.Quality assurance ensures that quality methods are being correctly followed.
- A. 1, 2 & 3
- B. 1, 2 & 4
- C. 1, 3 & 4
- D. 2, 3 & 4
Answer: A
NEW QUESTION # 154
Which is a correctly defined acceptance criterion for the running cost of the outsourced service?
- A. Must be kept to a level acceptable to the Ministry of Food Hygiene.
- B. Must be kept to a minimum.
- C. Subject to market conditions.
- D. The annual increase to be less than half the rate of inflation.
Answer: D
NEW QUESTION # 155
The project is approaching the end of stage 3, and stage 4 is being planned as part of the 'managing a stage boundary' process.
Which action should the project manager carry out as part of the 'update the project plan' activity?
- A. Include the actual time and cost of the work to prepare the 'marketing materials' in the project plan.
- B. Include the tolerances for the work package 'delivered pilot courses' in the project plan.
- C. Update the project's business case to show any new key risks that have been identified.
- D. Ensure that the team manager for the work package 'delivered pilot courses' is included as a resource.
Answer: A
Explanation:
Explanation/Reference: https://www.prince2primer.com/prince2-2017-update-project-plan-business-case/
NEW QUESTION # 156
In order for ABC Company to achieve the expected sales of the health and safety training course, the senior user will need to ensure that all staff understand the objectives and target audience for the course. In addition, these sales will need to be added to each individual's sales targets. These activities have been included in the benefits management approach.
Is this appropriate, and why?
- A. No, because the expected sales increase should be recorded in the business case.
- B. No, because actions to deliver the outputs should be recorded in the stage plan.
- C. Yes, because the actions required to achieve the outcomes need to be documented.
- D. Yes, because how the benefits will be measured needs to be documented.
Answer: D
Explanation:
Explanation
NEW QUESTION # 157
The project board has asked for highlight reports every six weeks during stage 3. As a result, the project manager has asked each team manager for checkpoint reports every six weeks, in order to collate these into the highlight report. The team manager for the 'marketed courses' is new to team management.
Is this an appropriate action as part of the 'controlling a stage' process, and why?
- A. Yes, because the project board will need to be updated with the progress of every team.
- B. No, because the frequency of reporting should reflect the level of control required for the work package.
- C. Yes, because checkpoint reports are a time-driven control providing progress information.
- D. No, because the project board should decide on the frequency and content of progress reporting.
Answer: C
NEW QUESTION # 158
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
£2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
* 20% discount for all repeat customers - not cost-effective and very short term
* A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year
* A series of television and press advertisements was too expensive
* A direct mail shot to all customers - benefit would be short term
* Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Using the Project Scenario and the additional Information provided for this question In the Scenario Booklet, answer the following question.
Which 2 statements correctly define a Business Case risk which should be recorded under the Major risks heading?
- A. If any competitors launch a calendar at the same time this will reduce the impact of the MNO calendar and benefits will be reduced.
- B. If the calendar quality is poor customers will not use it, creating the reverse effect and reducing orders further.
- C. Staff morale will improve as a result of the promotional calendar.
- D. Operational costs will increase as a result of the recruitment campaign.
- E. The prepared calendar pack is to be delivered to the printers by the first week in December.
Answer: A,B
NEW QUESTION # 159
During stage 3, the team manager reports that the work to update the 'corporate quality procedures' has been completed and the product is ready to be delivered.
What should project assurance do next?
- A. Update the stage plan to show the work package as completed.
- B. Update the team plan to show that the work package is complete.
- C. Check the work package and follow the procedure to deliver completed products.
- D. Verify that all the products to be delivered by the work package are approved.
Answer: D
NEW QUESTION # 160
Scenario
Additional Information
Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology Division 12 months ago.
She is responsible for ensuring a cost-conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards.
Which 2 alternative actions apply to the proposed Senior User for this project?
- A. Retain because he provides the outsourcing resources required to support the project.
- B. Remove because he has no authority to commit user resources.
- C. Replace with 'Director of Research and Development' because she deals with both the Information Technology and the Facilities Divisions and can make sure her division's needs are specified.
- D. Add 'Hardware Manager' because he provides computer hardware to all business functions and will be impacted by the outcome.
- E. Retain because he will be providing support to the Information Technology and Facilities teams during the project.
Answer: B,C
NEW QUESTION # 161
Who is responsible for appointing the Project Manager?
- A. Project Assurance
- B. The Executive
- C. Corporate or Programme Management
- D. The Project Board
Answer: B
NEW QUESTION # 162
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
ABC Company carried out a similar project two years ago, in response to changes in health and safety legislation for the health service. The experiences from that project were used to refine the corporate risk management policy. For that reason, the project board decided to use the corporate risk management policy in the risk management approach for this project.
Is this appropriate, and why?
- A. Yes, because experience from previous projects should be taken into account in the risk management approach.
- B. No, because the risk management approach should be tailored to suit the project and its environment.
- C. No, because a separate risk management approach is not necessary when the company has a risk management policy.
- D. Yes, because the corporate risk management policy was updated, as a result of lessons from previous projects.
Answer: A
NEW QUESTION # 163
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
ABC Company has decided to include the Health and Safety Training Project in a programme to support their strategy to deliver globally. The programme team has provided the detailed business justification and, as a result, the project board has decided that the business case will not need refining further during the 'initiating a project' process.
Is this an appropriate action for the project board, and why?
- A. Yes, because when the project is part of a programme, the programme team provides the business case.
- B. No, because each project in the programme will need a revised business case.
- C. No, because the programme team cannot constrain the project manager's choices.
- D. Yes, because the project board are able to use the business case provided by the programme.
Answer: D
NEW QUESTION # 164
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