Updated Jul-2023 Exam Materials for You to Prepare & Pass Nonprofit-Cloud-Consultant Exam.
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A Salesforce Nonprofit-Cloud-Consultant certification exam enables professionals to support nonprofit organizations effectively through Salesforce-based technologies. The exam verifies individual's understanding of the Nonprofit Cloud Operations Management Suite and the Customer Resource Management systems that can be used by remote teams to efficiently collaborate, manage and monitor key organizational activities. Obtaining the certification demonstrates an individual’s dedication and expertise to improve the nonprofit sector through the Salesforce ecosystem.
NEW QUESTION # 79
A large nonprofit is a social enterprise that functions like a for-profit corporation. The funding the nonprofit tracks in Salesforce only comes from corporations. The nonprofit needs to manage Leads and track its Opportunity pipeline.
Which account model should the consultant recommend'
- A. Standard Account Model without NPSP
- B. Individual Account Model in N9SP
- C. Person Account Model without NPSP
- D. One-to-One Account Model in NPSP
Answer: A
NEW QUESTION # 80
A nonprofit organization has a lot of donors who give recurring donations. Some donors like to have their recurring donations by three times per year. What should the consultant advise?
- A. Change one of the values on the custom installment picklist to tri-yearly.
- B. Create a custom installment period in NPSP Settings, and then add the tri-yearly custom installment period to the custom installment picklist.
- C. Use the tri-yearly installment period that comes by default with Recurring Donations.
- D. Tri-yearly is not available as an option in Recurring Donations so for those the nonprofit will need to use Opportunities with multiple payments.
Answer: B
NEW QUESTION # 81
A user has reported an error when trying to merge two contacts using NPSP Contact Merge tab.
Which two issues are the likely cause of the problem?
Choose 2 answers
- A. The contacts must be in the same household to merge.
- B. The user needs to have delete access to the contacts being merged.
- C. A unique external Id was kept from the non-master contact.
- D. The NPSP Duplicate Rule was set to Warn instead of auto-merge.
Answer: A,B
Explanation:
(https://trailhead.salesforce.com/en/content/learn/modules/contact-and-account-settings-in-nonprofit-success-pack/merge-duplicate-contacts-and-accounts-npsp)
NEW QUESTION # 82
A nonprofit organization needs an email marketing tool that will measure email engagement and evaluates the fit of prospective supporters. Which two factors should the consultant recommend?
- A. Pardot Grading
- B. Marketing Cloud Measures
- C. Pardot Scoring
- D. Marketing Cloud Reporting
Answer: A,C
NEW QUESTION # 83
A nonprofit organization has a large volume of donation and payment data that it wants to migrate to its NPSP org. Which two large volume data considerations should the consultant discuss with the nonprofit organization? Choose 2 answers
- A. Data skew
- B. Data storage limits
- C. API call limits
- D. Code coverage
Answer: A,B
NEW QUESTION # 84
A consultant is assisting a nonprofit organization in its data integration and data mapping between the two systems. The consultant is unsure when a particular field was introduced by NPSP.
How should the consultant find the NPSP version number for the field?
- A. Click on "Setup" and navigate to "Schema Builder".
- B. Install a third-party app from the AppExchange to extract the metadata.
- C. Reference the NPSP Public Data Dictionary.
- D. Click on "Setup" and navigate to "Objects and Fields".
Answer: C
NEW QUESTION # 85
The vice president of development of a nonprofit organization wants to be able to review giving in the pipeline at a high level, and track the organization's process towards finding new potential donors. The VP also wants to track program metrics as compared to donor histories. What should the consultant advise?
- A. Packaged NPSP dashboards cannot be edited. Recreate the NPSP Development Forecasting dashboard components. Add additional components to track program data.
- B. Packaged NPSP reports cannot be edited. Recreate all the reports found on the NPSP Development Forecasting dashboard to edit appropriately. Add additional reports to track program data.
- C. Review the components that are already on the NPSP Development Forecasting dashboard. Create additional reports and edit the dashboard to add components to track the program data.
- D. Review the reports on the NPSP Fundraising Reports folder. Create additional reports to track program data. Schedule each report to be sent to the vice president every morning.
Answer: C
NEW QUESTION # 86
A fundraising associate needs to print mailing labels for the latest direct mail campaign to families who give to the nonprofit organization. The organization uses the Household Account model with Address Management.
Which object and address field should the associate use when building the report?
- A. Account; Billing Address
- B. Contact; Mailing Address
- C. Account; Shipping Address
- D. Contact; Other Address
Answer: B
NEW QUESTION # 87
A nonprofit organization wants to designate its donors into three categories, Gold, Silver, and Bronze, based on the total gift amount for that year. How can this be accomplished using NPSP?
- A. Create a picklist field that will display the categories based on the Total Gifts This Year field.
B Create a custom field on the Opportunity that will display the categories and a process in Process Builder to populate the value based on the Total Gifts This Year field. - B. Create a custom field on the Opportunity that will display the categories and a custom trigger to populate the value based on the Total Gifts This Year field.
- C. Set up NPSP Levels for the categories based on Total Gifts This Year.
Answer: C
NEW QUESTION # 88
A nonprofit wants to use Customizable Rollups in its NPSP org.
What should the consultant advise1?
- A. Existing User Defined Rollups need to be re-created as Customizable Rollups.
- B. After Customizable Rollups are enabled, it is irreversible.
- C. Advanced Currency Management is unsupported by Customizable Rollups.
- D. Customizable Rollups can only be used in orgs using the Household Account model.
Answer: D
Explanation:
https://powerofus.force.com/s/article/NPSP-Enable-Cust-Rollups
NEW QUESTION # 89
A consultant is assisting a nonprofit in its data integration and mapping between two systems. The consultant is unsure when a particular field was added to NPSP.
Where can the consultant find the NPSP version number for the field in question?
- A. Schema Builder
- B. NPSP Data Dictionary
- C. Custom field definition detail
- D. NPSP package details
Answer: B
Explanation:
https://powerofus.force.com/s/article/NPSP-Which-Version-Am-I-Using
NEW QUESTION # 90
A consultant began an implementation project with a nonprofit that is new to Salesforce. The nonprofit's leadership is hesitant to spend time at the beginning of the project on change management.
What are three reasons the consultant can share to emphasize the value and importance of governance?
Choose 3 answers
- A. Delivery Speed
- B. Technical Interoperability
- C. Compliance
- D. Cost savings
- E. Security
Answer: A,C,D
NEW QUESTION # 91
A nonprofit wants to use Volunteers for Salesforce for volunteer management. Which action should a consultant take before installing the package?
- A. Compare usage of roll-up summary fields to limits.
- B. Ensure the Program Management Module Is already Installed.
- C. Check that the nonprofit has the most recent NPSP release.
- D. Apply for license donation for Volunteers for Salesforce.
Answer: A
NEW QUESTION # 92
A local community center provides health care services to eligible local residents. Staff currently triage patients through of a series of qualifying questions that drive additional qualification questions. The center wants to extend triage capabilities to its volunteers to determine whether residents qualify for services. Service decisions need to be made immediately while the patient is interacting with the staff or volunteer.
Which solution should the consultant recommend?
- A. Use a Standard Lightning Component to displaying custom fields from several objects and generate a services decision.
- B. Create a Flow to guide volunteers on triage screens, capture accurate data and generate a services decision.
- C. Use Case records, Validation Rules and Process Builder to post case details to the central volunteer Chatter Group so all volunteers can collaborate on eligible services.
- D. Use a Workflow Rule with Field Updates and Case Assignment Rules to triage and assign the case to the proper services queue.
Answer: B
NEW QUESTION # 93
A Salesforce admin would like to report on data from Marketing Cloud using Salesforce reports. The organization's Marketing Cloud instance is using Marketing Cloud Connect. Tracking is enabled.
Which type of data is available for reporting using Salesforce reports?
- A. Email Studio Send details
- B. MobileConnect Message details
- C. Journey Builder Activity details
- D. Interaction Studio Impression details
Answer: C
NEW QUESTION # 94
The system administrator accidentally deletes the NPSP 00 - Error Processing job. What should the consultant recommend?
- A. Go to help and create a case amd ask Salesforce Support to reschedule this job.
- B. Go to the Recycle Bin and undelete the job.
- C. Go to the NPSP Data Imports | Bulk Data Processes | Batch Process Settings to automatically recreate it.
- D. Go to NPSP Settings | Bulk Data Processes | Batch Process Settings to automatically recreate it.
Answer: D
NEW QUESTION # 95
A nonprofit has a membership program it wants to manage in Salesforce.
What are two items the consultant needs to configure so the membership rollups in NPSP work properly?
- A. Create a custom field for Membership Amount and select it for membership rollups.
- B. Create an Opportunity record type for memberships.
- C. Select the membership record type for membership rollups.
- D. Set a grace period for memberships.
Answer: B,C
NEW QUESTION # 96
A nonprofit is moving from a legacy donor management system to NPSP. The nonprofit wants to retain the legacy system's 150 donation appeal source codes as historical data.
What should the consultant recommend?
- A. Create a custom object "Legacy Source Code" and map a lookup field on Contacts and Opportunities when importing donations.
- B. Insert a Campaign for each Legacy Source code and, when importing Contacts and Opportunities, relate them to the Campaign.
- C. Create a custom text field "Legacy Source Code" on Contact and Opportunity to store the legacy system's source codes.
- D. Add each legacy source code to the Lead Source picklist and set the code when inserting Contacts and Opportunities.
Answer: A
Explanation:
https://www.plative.com/preparing-for-salesforce-data-migration-with-nonprofit-success-pack/
NEW QUESTION # 97
The executive director at a nonprofit organization wants to have a report to see how much each board member has raised by either direct gifts or gifts they helped to influence for this fiscal year. There is a custom checkbox field on the Contact record to indicate board members.
How should the consultant create this report?
- A. Use the Opportunities report type. Add a cross filter for Contacts with Board Member = TRUE.
Summarize the Total Gifts this Year and Soft Credits this Year fields. - B. Use the Contacts & Accounts report type. Add a field filter for Board Member = TRUE. Add a cross filter for Opportunities with Soft Credits. Group results by Giving Totals.
- C. Use the Contacts & Accounts report type. Add a field filter for Board Member = TRUE. Include the Total Gifts this Year and Soft Credits this Year fields.
- D. Use the Opportunities report type. Add a field filter for Contacts with Board Member = TRUE. Group results by the Total Gifts this Year and Soft Credits this Year fields.
Answer: C
NEW QUESTION # 98
A nonprofit needs to track key information for grants it applies for and receives, such as deadline dates, activity completion dates, and descriptions. In addition, the nonprofit wants to track actions completed and view the next deadline date on the Opportunity.
Which feature should the consultant recommend?
- A. Tasks and Events
- B. Deliverables
- C. Cases
- D. Engagement Plans
Answer: B
Explanation:
https://trailhead.salesforce.com/en/content/learn/modules/nonprofit-success-pack-administration-basics/understand-the-npsp-data-model
NEW QUESTION # 99
A nonprofit organization receives a number of donations from Donor Advised Funds where the check is written by the financial institution that houses the Donor Advised Fund. What should the consultant recommend to ensure that the Donor Advised Fund receives credit for the donation?
- A. Use Account Soft Credits to credit the Donor Advised Fund
- B. Add an Account lookup field on the Payment for the Opportunity for the Donor Advised Fund
- C. Add an additional Account lookup field on the Opportunity for the Donor Advised Fund
- D. Use a GAU allocation to credit the donation to the Donor Advised Fund
Answer: A
NEW QUESTION # 100
A nonprofit is using Nonprofit Cloud Case Management. Case managers need to share the initial, midterm, and final client assessments; updates or notes on the client; and pertinent alerts about the client with other staff within the nonprofit who also provide services to the client.
Which two approaches should a consultant recommend to meet the requirement?
Choose 2 answers
- A. Create a permission set that grants Read/Write access to Assessments, Client Notes, and Client Alerts objects.
- B. Create a Public Group of staff that need access to this information.
- C. Create a Private Group of staff that need access to this information.
- D. Create Sharing Rules for Assessments, Client Notes, and Client Alerts that share these with the public group.
Answer: A,D
NEW QUESTION # 101
A nonprofit wants to manage a new program In Salesforce.
What should the consultant recommend as the first step before embarking on a new implementation project?
- A. Set up an implementation timeline and delivery plan.
- B. Audit existing standard and custom objects and fields.
- C. Identify the challenges the nonprofit is currently experiencing.
- D. Review data in a .csv file and begin mapping to existing fields.
Answer: C
NEW QUESTION # 102
How can a gift officer determine if an acknowledgment letter was sent for a donation?
- A. Check if the Campaign Member status is set to "Acknowledged".
- B. Check the Acknowledgement Status picklist value on the Opportunity object.
- C. Check the Acknowledgement Status picklist value on the Contact object.
- D. Check the Status picklist value on the Task object.
Answer: B
NEW QUESTION # 103
A consultant for a nonprofit needs to upload data that contains payments on existing opportunities in Salesforce using donation matching in the NPSP Data Importer.
After a gift is successfully matched to an existing record, which two updates may occur?
Choose 2 answers
- A. The open Payment will be marked as Paid.
- B. The Opportunity amount will include the new payment amount.
- C. A Payment will be added to the Opportunity.
- D. The Stage of the Opportunity will change to Closed/Won.
Answer: A,B
Explanation:
https://powerofus.force.com/s/article/NPSP-Configure-Data-Importer-Options
NEW QUESTION # 104
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The Salesforce Nonprofit Cloud Consultant program is intended for consultants who have experience in implementing Salesforce Nonprofit Cloud solutions in a customer-oriented role. The target audience has a proven track record in installing and configuring the Salesforce nonprofit cloud. The Salesforce nonprofit cloud consultant must have the ability to design and implement nonprofit cloud solutions that meet customers ‘business requirements, are manageable and scalable, and contribute to customers' long-term success.
The Salesforce Nonprofit-Cloud-Consultant certification is a valuable credential for professionals who work in the nonprofit sector. It demonstrates that the certified professional has the knowledge and skills needed to help nonprofit organizations leverage the power of Salesforce to achieve their goals. With the right preparation, professionals can pass the Salesforce Certified Nonprofit Cloud Consultant (SP20) exam and earn this respected certification.
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