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Preparing carefully for 3312 is also a practical financial decision, because another attempt means paying another exam fee. Actual4dump helps candidates approach Avaya Aura® Contact Center Administration with 70 practice questions and timed review tools before booking the next test date.
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Avaya 3312 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center Administration Exam |
| Exam Number: | 3312 |
| Real Exam Qty: | 66–70 |
| Exam Format: | Drag and drop, Multiple choice, Scenario-based questions |
| Related Certifications: | Avaya Aura Contact Center Support Exam (3313) Avaya Aura Contact Center Implementation Exam (6210) Avaya Aura Contact Center Multimedia Implementation Exam (6211) |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Exam Price: | Varies by region (typically USD pricing set by Avaya test delivery partners) |
| Certificate Validity Period: | Subject to Avaya credential maintenance policies (check Avaya certification site) |
| Passing Score: | 70% (approx.) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Delivered through Avaya's authorized testing partners or Avaya certification platform (e.g., online proctored/onsite test centres). |
| Pre Condition: | Recommended experience with Avaya Aura Contact Center products and completion of relevant training courses before attempting the exam. |
| Official Syllabus URL: | https://www.avaya.com/en/training/certification/ |
Avaya 3312 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Fundamentals | - Core Concepts
|
| Script and Flow Design | - Orchestration Designer
|
| Troubleshooting and Maintenance | - Issue resolution
|
| Reporting and Monitoring | - Statistics and Displays
|
| Configuration and Administration | - Resource Management
|
FAQs for Avaya Aura® Contact Center Administration Candidates
The 3312 exam leads to the ACSS certification from Avaya. It is positioned at the Support Specialist level. The exam validates the knowledge and skills expected of candidates preparing for Avaya Aura® Contact Center Administration.
Related certifications include:
- Avaya Aura Contact Center Implementation Exam (6210)
- Avaya Aura Contact Center Multimedia Implementation Exam (6211)
- Avaya Aura Contact Center Support Exam (3313)
The 3312 exam includes 66–70 questions and allows 120 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for 3312 is 70% (approx.), and the official exam fee is Varies by region (typically USD pricing set by Avaya test delivery partners). Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
Recommended experience with Avaya Aura Contact Center products and completion of relevant training courses before attempting the exam.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
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If you purchase the corresponding 3312 preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
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The current 3312 outline is organized into 5 top-level domains. The first listed areas include:
- Configuration and Administration
- Script and Flow Design
- Reporting and Monitoring
Review the Exam Topics section above for the complete outline and any nested subtopics.
Avaya Aura® Contact Center Administration Sample Questions:
Question 1
A customer with Avaya Aura Contact Center has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?
A. Delete a supervisor.
B. Create a new skillset.
C. Import a list of agents from a spreadsheet.
D. Create an Agent to Skillset Assignment.
Question 2
You must configure Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent, but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?
A. Threshold Classes
B. Call Presentation Classes
C. Global Settings
D. Formulas
Question 3
A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN
QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?
A. Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup,skillset.
B. Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.
C. Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.
D. Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.
Question 4
A supervisor with Administrator user privileges wants to be able to manage voice prompts and music on the Avaya Aura Media Server (AAMS).
Through which Launchpad item can this be accomplished?
A. Call Recording and Quality Monitoring
B. Prompt Management
C. Configuration
D. Access and Partition Management
Question 5
Given the following namespace:
mycustomer.com
|en_us
|ad_hoc_messages
|music_on_hold
|out_of_hours
To enable in-queue announcements to be played, into which content group would the prompts be uploaded?
A. out_of_hours
B. music_on_hold
C. ad_hoc_messages
D. en_us
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: D |
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