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- Total Questions: 424
- Updated on: Oct 26, 2026
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- Total Questions: 424
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PDF Practice Q&A's
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- Total Questions: 424
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Some candidates like to print, others prefer software, and many study on a phone. That is why Actual4dump offers the EX0-001 practice questions as a printable PDF, a desktop test engine that simulates the real exam environment, and an online test engine that runs in any browser — pick whichever fits the way you prepare for the EXIN ITIL Foundation (syllabus 2011).
EXIN EX0-001 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation Examination (Syllabus 2011) |
| Exam Number: | EX0-001 |
| Related Certifications: | ITIL Intermediate ITIL Expert ITIL Managing Across the Lifecycle |
| Real Exam Qty: | 40 |
| Exam Price: | Varies by region and test provider |
| Available Languages: | Japanese, Dutch, Chinese (Simplified), French, Spanish, German, Portuguese, English |
| Certificate Validity Period: | No fixed expiration (ITIL v3 Foundation certification is generally considered valid indefinitely) |
| Passing Score: | 65% (26/40) |
| Exam Format: | Closed book, Multiple choice |
| Exam Duration: | 60 minutes |
| Recommended Training: | ITIL 4 Overview (for conceptual understanding of ITIL evolution) ITIL Foundation Training (EXIN Accredited Providers) |
| Exam Registration: | EXIN Official Registration Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Available via online proctoring or authorized test centers |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com/certifications/itil-foundation |
EXIN EX0-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management as a Practice | - Functions, processes, and roles overview - Concepts of service and value |
| Topic 2: ITIL Service Lifecycle | - Service Transition
|
Everything You Want to Know About the EXIN ITIL Foundation (syllabus 2011) (EX0-001) Exam
The EX0-001 exam, officially titled ITIL Foundation (syllabus 2011), is the EXIN exam you pass to earn the ITIL Foundation Certificate in IT Service Management (ITIL v3 / 2011 syllabus) certification, a credential at the Foundation level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as ITIL Intermediate, ITIL Expert, ITIL Managing Across the Lifecycle.
The EX0-001 exam includes 40 questions and gives you 60 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the Actual4dump desktop or online test engine is the most reliable way to build that rhythm before exam day.
The passing score for the EX0-001 exam is 65% (26/40), and the official registration fee is Varies by region and test provider. Keep in mind that a failed attempt means paying Varies by region and test provider again in full to retake it, so book your slot only when your scores on Actual4dump practice tests sit consistently above the passing line.
EXIN lists the following prerequisites or eligibility notes for the EX0-001 exam: No formal prerequisites required. Requirements can change over time, so confirm the details on the official exam page at EXIN's official site before you register.
You can register for the EX0-001 exam through the official channels below:
The exam is delivered in the following format: Available via online proctoring or authorized test centers. Choose a date that leaves you enough time to work through the full 424-question practice set first.
EXIN recommends the following training resources for EX0-001 candidates:
- ITIL Foundation Training (EXIN Accredited Providers)
- ITIL 4 Overview (for conceptual understanding of ITIL evolution)
Official courses build the theory, and the 424 practice questions from Actual4dump help you turn that theory into exam-ready speed and accuracy.
Yes. Actual4dump offers a free PDF demo of the EX0-001 material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding EX0-001 exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.
Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.
The EX0-001 exam blueprint is divided into 2 domains, starting with ITIL Service Lifecycle; Service Management as a Practice. For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?
- A. Continual Service Improvement
- B. Service Operation
- C. Service Transition
- D. Service Design
Correct Answer: B 🗳️
Which of the following is NOT a valid objective of problem management?
- A. To prevent problems and their resultant Incidents
- B. To eliminate recurring incidents
- C. To restore service to a user
- D. To manage problems throughout their lifecycle
Correct Answer: C 🗳️
Which of the following is the CORRECT definition of a Release Unit?
- A. The portion of a service or IT infrastructure that is normally released together
- B. The team of people responsible for implementing a release
- C. A measurement of cost
- D. A function described within Service Transition
Correct Answer: A 🗳️
There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below?
1.Progress
2.Effectiveness
3.Efficiency
4.?
- A. Cost
- B. Conformance
- C. Compliance
- D. Capacity
Correct Answer: C 🗳️
Which types of communication would the functions within service operation use?
1.Communication between data centre shifts
2.Communication related to changes
3.Performance reporting
4.Routine operational communication
- A. All of the above
- B. 1 only
- C. 2 and 3 only
- D. 1, 2 and 4 only
Correct Answer: A 🗳️
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