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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. HP Travel Risk Care Pack Service provides which benefit to the end-user?

A) Availability in over 150 countries
B) An HP technician onsite next business day
C) Accidental Damage Protection
D) 24 hour coverage, including holidays

2. What is an example of the value that HP PPS Services offer to your customers?

A) Customers have security for lost laptops and desktops due to a mobile workforce.
B) Customers can save up to 44% of the cost of an out-of-warranty repair.
C) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
D) A customer's IT staff can be trained by HP to quickly repair printer faults.

3. Which statement is true?

A) More than 60% of customers rated the service provided by HP as excellent.
B) HP provides the exact same service experience in more than 80 countries worldwide.
C) HP earned several recognitions for quality of support experience and excellence in operations.
D) No manufacturer can support HP devices better than HP.

4. Which HP Care Pack Service response is sold most often?

A) Next-business-day, onsite
B) Offsite services
C) Defective media retention
D) Onsite services

5. The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)

A) PC Tracking and Recovery HP Care Pack Service
B) Onsite HP Care Pack Service
C) Asset Tagging HP Care Pack Service
D) Travel HP Care Pack Service
E) Offsite HP Care Pack Service

Solutions: