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NEW QUESTION # 26
A business analyst is working on a project to implement a new call management system for a help desk. They expected the average time interval to answer a call to decrease over time, but the interval has increased instead.
Which technique should the business analyst use to investigate the problem?
- A. Process modeling
- B. Interviews
- C. Root cause analysis
- D. Observation
Answer: C
Explanation:
Explanation
NEW QUESTION # 27
A business analysl assigned lo review lest output for a project realizes that an approved requirement has been missed. Which technique could the business analyst have used to ensure that requirements were delivered as stated?
- A. Work breakdown structure
- B. Use cases
- C. Traceability matrix
- D. Requirements management plan
Answer: C
NEW QUESTION # 28
A business analyst has been assigned to a project to implement a new phone system for a customer call center. The business analyst will need to create a business case.
Which of the following components will the business analyst use as input to the business case?
- A. Work breakdown structure
- B. Project timeline
- C. Product scope
- D. Project scope
Answer: D
NEW QUESTION # 29
Which tool can be used to analyze how the system responds to various combinations of input conditions with the probability of each outcome?
- A. Decision tree
- B. Weighted criteria
- C. Expected monetary value
- D. Functional decomposition
Answer: A
NEW QUESTION # 30
After reviewing a business case, project goals, and objectives, a business analyst determines that the organization prefers taking an exploratory approach to finding the solution that best meets the business need.
Which approach best aligns with the business need for this organization?
- A. Change-driven approach
- B. Analytical approach
- C. Plan-driven approach
- D. Waterfall approach
Answer: A
NEW QUESTION # 31
Which of the following is a method for requirements change control?
- A. Requirements management
- B. Scope analysis
- C. Communication management
- D. Baselining
Answer: D
NEW QUESTION # 32
A business analyst assigned to review test output for a project realizes that an approved requirement has been missed. Which technique could the business analyst have used to ensure that requirements were delivered as stated?
- A. Work breakdown structure
- B. Requirements management plan
- C. Use cased
- D. Traceability matrix
Answer: B
NEW QUESTION # 33
Once the requirements are compared to internal and external quality standards, what should the business analyst do next?
- A. Ensure that the requirements are validated.
- B. Set the priority of the requirements.
- C. Baseline the requirements.
- D. Communicate the requirements to stakeholders.
Answer: A
Explanation:
Explanation
NEW QUESTION # 34
Two weeks prior to the delivery date, a customer changes the business requirements. What should the business analyst do?
- A. Deliver the existing product and then begin work on the requested changes.
- B. Schedule a review by the change control board (CCB) to determine next steps.
- C. Trace the requirements and measure the impact of the requested changes on the existing delivery date.
- D. Ask the developers to implement the changes.
Answer: C
NEW QUESTION # 35
Last year, a company registered a high number of complaints about its customer service. Which of the following tools or lechniques can help to identify the high-priority changes needed to improve that service?
- A. A Pareto analysis
- B. A work breakdown structure analysis of the service
- C. A flowchart of the service
- D. A cause-and-effect diagram
Answer: A
NEW QUESTION # 36
The technology department identified a defect in the company's software, which leads to an increase in human resource requirements to perform manual transactions as a workaround for tasks that should have been automated. The company begins losing money, so it hires a business analyst to produce a business case that outlines the problem/opportunity, potential options, and a recommendation for how to proceed.
Which of the following analyses must the business analyst perform in order to complete the business case and arrive at a solid recommendation"?
- A. Risk
- B. SWOT
- C. Gap
- D. Cost-benefit
Answer: D
NEW QUESTION # 37
After analyzing a set of requirements documents, it is determined that the requirements are not yet ready for peer review. This was most likely caused by:
- A. the requirements' reference codes not tracing to the attribute numbers in the work breakdown structure.
- B. some requirements having not yet been discussed in a work group session.
- C. the requirements documents having not yet received sign-off from the sponsor.
- D. the requirements not providing all of the information needed to define the work.
Answer: D
NEW QUESTION # 38
A new project is in the planning phase. The business owner believes that, since the timeline is aggressive, requirements elicitation should begin as soon as possible.
Which activity should the business analyst initiate before beginning requirements elicitation?
- A. Document how the relevant systems interact.
- B. Draft a high-level data model.
- C. Define how the solution will be evaluated.
- D. Prepare the requirements traceability matrix.
Answer: C
NEW QUESTION # 39
Which tool can be used to analyze how the system responds to various combinations of input conditions with the probability of each outcome?
- A. Decision tree
- B. Expected monetary value
- C. Functional decomposition
- D. Weighted criteria
Answer: D
NEW QUESTION # 40
A business analyst is working on a project to update the user interface for a legacy procurement system. An end user raises concerns that the new solution will not support their core business processes.
How could the business analyst address the end user's concerns about the new interface?
- A. Develop a use case package to support the user interface.
- B. Develop a prototype to gather functional requirements.
- C. Consult the stakeholder register to evaluate if the user has authority to influence the project.
- D. Document the business data objects using an entity relationship diagram
Answer: B
NEW QUESTION # 41
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